Director of Digital Product – Growth and Primacy

About this role:

Wells Fargo is seeking a Director of Digital Product – Growth and Primacy to build and lead a centralized team responsible for optimizing the end-to-end digital customer lifecycle across Consumer Banking Deposits and Payments.

The Growth and Primacy team is accountable for establishing a systematic, data-driven growth engine—leveraging experimentation, journey optimization, and performance measurement to strengthen customer engagement and drive primary financial relationships.

This team is central to how Wells Fargo wins—by ensuring we are not just acquiring customers, but becoming their primary financial relationship.

Success in this role means building a system where:

• Every customer interaction is measured

• Every journey is continuously optimized

• Every product decision is driven by data

• And every improvement strengthens long-term customer engagement and primacy

This leader will stand up and scale enterprise capabilities across experimentation (A/B testing), cross-journey experience design, and performance analytics, connecting traditionally fragmented experiences into a cohesive, continuously improving lifecycle—from shopping and account opening through onboarding, servicing, and ongoing engagement.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Build the Growth and Primacy Engine

• Define and operate a centralized Growth and Primacy function focused on driving customer acquisition, activation, engagement, and long-term value

• Establish operating models, governance, and prioritization frameworks to ensure sustained, measurable impact

• Partner with senior leaders to align growth strategies to enterprise priorities and business outcomes

Experimentation & Optimization at Scale

• Build and lead an enterprise-scale experimentation capability (A/B and multivariate testing) across the full customer lifecycle

• Define testing strategy, intake, prioritization, and execution processes

• Drive continuous optimization across shopping, account opening, onboarding, servicing, and payment engagement

• Ensure insights from testing are captured, shared, and scaled across the organization

End-to-End Journey Cohesion

• Partner cross-functionally across product, XD, marketing, servicing, and payments to connect and optimize end-to-end customer journeys

• Identify friction points and breakdowns across lifecycle stages and drive solutions that create seamless, cohesive experiences

• Move the organization from siloed optimization to holistic, lifecycle-driven experience design

Performance Measurement & Insights

• Establish and lead a centralized performance measurement function for digital deposits and payments

• Define and standardize KPIs across the lifecycle (acquisition, conversion, onboarding, engagement, primacy)

• Deliver clear, consistent performance reporting and insights to drive decision-making

• Translate analytics into actionable recommendations that influence roadmap prioritization and investment

Growth Impact & Business Outcomes

• Drive measurable improvements in conversion, activation, engagement, and customer primacy

• Ensure all product and experience changes are tied to quantifiable business outcomes

• Champion a shift to outcome-based product management across the organization

Leadership & Team Development

• Lead and develop a high-performing team of product managers focused on growth, experimentation, and performance

• Build a culture grounded in data-driven decision making, accountability, speed, and continuous learning

• Influence across a highly matrixed organization to drive alignment and execution

Risk, Controls & Governance

• Ensure all experimentation and optimization practices operate within risk and regulatory guardrails

• Partner closely with Risk, Legal, and Compliance to enable safe, scalable innovation

Required Qualifications:  

• 10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

• Proven experience building and scaling experimentation (A/B testing) programs

• Demonstrated ability to drive measurable business outcomes through data-driven optimization

Desired Qualifications:

• Demonstrated ability to drive measurable business outcomes through data-driven optimization

• Experience in a digital-first bank, fintech, or digital-native consumer platform where experimentation and growth disciplines are core to the operating model

• Deep expertise in funnel optimization, lifecycle management, and growth frameworks

• Strong understanding of experimentation platforms, analytics tools, and performance measurement systems

• Proven ability to connect fragmented experiences into cohesive, end-to-end customer journeys

• Experience influencing across large, matrixed organizations

• Experience operating in regulated environments with strong risk and controls discipline

Job Expectations:

• Ability to travel up to 10% of the time.

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):                                                    

• 401 S Tryon St. – Charlotte, North Carolina 28202

• 333 Market St. – San Francisco, California 94105

Required locations listed.  

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.