Service Management Business Accountability Specialist

About this role:

Wells Fargo is seeking a Business Accountability Specialist in Technology as part of Cybersecurity. Learn more about the career areas and lines of business at wellsfargojobs.com.

Wells Fargo is seeking a Business Accountability Specialist to join the Secure Network Service Management organization to perform analysis, review data files, create reporting and supporting Change Enablement function for the Secure Network Service organization. The candidate will need to have the ability to create documentation, processes, and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

In this role, you will:

• Participate in research, assessment, and documentation of matters relating to the business’ policy and regulatory adherence, risk mitigation, or control efforts; identify patterns and trends and looks for opportunities for procedural or control improvements within area of focus
• Conduct assessments and analysis of basic business or operational outcomes, systems of record, technical assignments, documentation, procedures, or challenges that require research, evaluation, and selection of alternatives; exercise independent judgment to guide completion of medium risk deliverables
• Present concise and well-articulated findings and recommendations, including rationale, to facilitate resolution of identified matters; exercise independent judgment while developing expertise in the risk mitigation or control activities of the business
• Engage in additional research and studies to enhance regulatory knowledge
• Collaborate and consult with colleagues, internal partners, and other business stakeholders to provide feedback, credibly challenge issues, and calibrate, as needed, to ensure alignment, consistency, and accuracy across groups
• Participate in cross-organizational or internal operational initiatives and improvement efforts
• Demonstrate foundational AI literacy by effectively using approved AI tools to support everyday work
• Apply AI tools for activities such as research, summarization, drafting, analysis, and decision support
• Exercise sound judgment when interpreting and using AI‑generated outputs
• Understand basic AI limitations and appropriate use cases within daily workflows
• Adhere to data privacy, security, and data‑handling standards when using AI tools
• Use AI ethically and responsibly, in alignment with company policies and guidelines

Required Qualifications:

• 2+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Strong analytical skills with high attention to detail and accuracy 
• Problem solver. Able to consistently make excellent decisions through a combination of data analysis, judgment, and experience – including the ability to anticipate future consequences and trends and incorporate them into the organizational plan.
• Data analytics experience. Skilled at analyzing data sets, drawing out conclusions and trends, and communicating those trends to broader audiences.
• Technical experience with Network/Security devices, Service Management experience. Bonus: Certifications like ITIL v4.
• Excellent verbal, written, and interpersonal communication skills. 
• Ability to interact with all levels of an organization.
• Ability to quickly establish credibility to build and maintain effective working relationships. 
• Intermediate Microsoft Office skills
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Ability to execute in a fast paced, high-demand, environment while balancing multiple priorities.
• Ability to meet stringent deadlines and facilitate meetings or present information to an audience. 
• Experience utilizing ServiceNow Change, Problem, Incident and Reporting modules.
   

Job Expectations:

• Must be able to report to the physical office according to a 3/2 hybrid schedule.
• Act as an individual contributor to perform data quality review and trend analysis.
• Become fluent in all Wells Fargo policies and tools.
• Provide weekly/monthly/quarterly metrics and reporting when/where needed.
• This role is not eligible for Visa Sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.