Senior Lead Product Manager - Merchant Services

About this role:

Wells Fargo is seeking a Senior Lead Product Manager to drive the strategy, development, and lifecycle management of Merchant Services products. This role defines product outcomes, sets strategic direction, and leads execution toward an end-state vision that delivers measurable business results and exceptional customer experiences.

The Senior Lead Product Manager leads and aligns cross-functional teams to build and enhance omni-channel payment experiences, ensuring products deliver clear customer value while meeting business objectives. This role is accountable for key business and customer metrics, as well as the supporting processes, policies, risk controls, and governance frameworks.

In this role, you will:

• Advise experienced leadership to develop or influence business plans, business requirements, direct product design and implementation for complex business and technical needs
• Oversee overall product management and strategic focus for the most technical, complex and diverse products and services
• Lead the strategy and resolution of complex and unique challenges requiring in-depth understanding of potential synergies, opportunities companywide
• Deliver solutions that are long-term, large scale, and require consideration of global market dynamics, trends, regulatory impact, and risk management
• Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions that are strategically focused for diverse product lines
• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships
• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide
• Serve as an adept advisor to leadership

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience in Merchant Services, payments, or merchant acquiring
• Deep expertise in payment gateway and acquiring ecosystems, including settlement, funding, reconciliation, billing, fee-based programs, multi-currency/dynamic currency conversion, payment methods, and payment security (fraud management, PCI, encryption, tokenization)
• Strong product management experience across the full lifecycle—from vision and ideation through design, execution, and go-to-market
• Proven ability to translate product requirements into sequenced roadmaps and scalable platform capabilities
• Experience leading large-scale transformation initiatives and driving delivery across multiple concurrent workstreams
• Demonstrated success in understanding customer and end-user needs and translating them into actionable product strategies and delivery plans
• Strong background in business analysis, including eliciting use cases and requirements from stakeholders
• Exceptional problem-solving and analytical skills, with the ability to synthesize complex, multi-dimensional concepts into clear insights, decisions, and executable actions
• Ability to navigate dynamic environments with agility while orchestrating multiple priorities
• Proven leadership and influence within a matrixed organization, with strong collaboration across all levels
• Excellent written and verbal communication skills, with the ability to clearly articulate complex business and operational concepts
• Working knowledge of SQL, with the ability to query and analyze data to support decision-making

Posting Locations:

• 1100 Abernathy Road – Atlanta, Georgia
• 550 S. Tryon – Charlotte, North Carolina
• 800 S. Jordan Creek Parkway – West Des Moines, Iowa
• 401 Las Colinas Blvd W Bldg B – Irving, Texas

Job Expectations:

• Ability to work at one of the locations in the job posting.
• This position does not offer relocation assistance.
• This position currently offers a hybrid work schedule.
• This position does not offer VISA sponsorship.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.