Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Commercial Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• • Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
  • 3–5 years of relevant experience in loan operations, trade settlements, or financial services.

Job Expectations:

• Process loan transactions (funding, booking, servicing) accurately and within defined timelines.
• Review and validate loan documentation to ensure completeness, accuracy, and compliance.
• Manage Service Requests (SRs) within agreed SLAs, ensuring quality checks before closure.
• Act as a processor for Agency and Member loan activities, ensuring adherence to process guidelines.
• Coordinate with internal teams (Collateral, QC, DA, etc.) to resolve discrepancies and ensure smooth execution.
• Maintain accurate records and regularly update systems, trackers, and shared repositories.
• Monitor settlement timelines and ensure timely execution of trade settlements.
• Identify process gaps, risks, and inefficiencies; proactively recommend and drive improvements.
• Ensure strict adherence to regulatory requirements, internal policies, and audit standards.
• Demonstrate ownership, accountability, and timely escalation of issues impacting delivery.
• Support team collaboration and contribute to a high-performance, quality-focused culture.
• Strong analytical and problem-solving abilities with high attention to detail
• Effective communication and stakeholder management skills.
• Ability to work in a fast-paced environment, managing multiple priorities and tight deadlines.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.