Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Technology Business Systems Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Exercise some independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of client service experience working with high value customers and/or large organization
• 2+ year of working experience with provisioning certificates and any CRM tool - Salesforce, Microsoft Dynamic 365, Zoho CRM etc.
• Also, provisioning customer's access in different tools (like - APIGEE, active directory etc.) & environments.
• Experience with SPLUNK or any monitoring tool is mandatory.
• Hands-on experience working with APIs is mandatory. 
• Experience in Agile Scrum models. Coordinate effectively with Squads/Agile Scrum teams.
• Technical background or experience with complex applications
• Experience in one or a combination of the following: internet based systems, intranet based business systems, or e-business consulting
• Excellent communication, customer engagement, analytical, and problem-solving skills, with the ability to build strong partnerships, influence stakeholders, and successfully manage multiple priorities in a dynamic, fast-paced environment.
• Foundational understanding of Artificial Intelligence (AI), Generative AI, and Large Language Models (LLMs).
• Hands-on experience participating in at least one AI Proof of Concept (POC), including identifying a business problem, implementing an AI-based solution, and demonstrating measurable outcomes or operational improvements.
• Experience working with AI-powered tools such as Microsoft Copilot, or similar platforms.
• Understanding of AI solution architecture, including data ingestion, grounding mechanisms, prompt engineering, retrieval-augmented generation (RAG), vector databases, model orchestration, and integration with enterprise applications.
• Ability to identify process automation opportunities and leverage AI solutions to improve customer experience, operational efficiency, issue resolution, or knowledge management.

Job Expectations:

• Must be amenable to work in shifts
• Managing a portfolio of APIs and tracking the progress of all associated customer onboardings.
• Providing a comprehensive service experience which entails attending customer meetings, completing customer setups, and communicating progress.
• Consulting with clients and serving as a singular point of contact throughout the customer onboarding process.
• Proactively guiding internal partners through the process including assisting in the navigation of the access request system.
• Answer inquiries and resolve API issues that come into Gateway Support via email, phone and forums.
• Analyze server logs to investigate customer-reported issues.
• Troubleshoot issues and create step-by-step instructions on how to reproduce the issue along with solutions.
• Escalate issues and feature requests to the appropriate product manager(s)
• Communicate with other teams such as production support, training, and our partner teams to ensure all issues are fully resolved.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.