Senior SRE Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 years of application development, implementation and Support experience (JAVA / .Net )
• 3+ years of strong experience on production monitoring tools such as Splunk/Google Cloud Logging(GCL), AppDynamics etc.
• 2+ years of experience working on any Cloud environments – IBM OpenShift, Azure, GCP, Pivotal Cloud Foundry(PCF)
• Strong hands-on experience with OpenShift and container orchestration platform like Kubernetes.
• Experience with on-premise to cloud migration, including hybrid environments.
• 2+ years of strong experience working on Java, React, Mongo DB, Kafka, Spring Microservices, API development.
• Proficiency in scripting and automation using languages like Python, Bash etc.
• Expertise using observability tools such as Prometheus, Thousand Eyes and Grafana.
• 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology
• Strong in Oracle and SQL Database queries, procedures, functions, stored procedures, performance tuning, PL/SQL.
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision making skills
• Ability to help triage complex technical support issues In-depth technical solution knowledge, including installation, configuration, performance tuning
• Strong analytical skills with high attention to detail and accuracy
• Strong leadership skills, ability to lead and drive platform transformation initiatives in the team by taking up more ownership and accountability.
• Ability to develop partnerships and collaborate with other business and functional area

Job Expectations:

• Core responsibilities for this Site Reliability Engineer (SRE) position are:

• Proficient in software development leveraging OOPS Programming concepts (JAVA / .Net), React, Mongo DB, Kafka, Spring Microservices, API development.
• Responsible for Driving SRE Initiatives (Code Analysis and Solutioning, Automation, Instrumentation, Resiliency, Reliability and Stability Improvement).
• Automate key SRE metrics and processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, alerting/notification systems, and to reduce time to recovery.
• Enhance end to end application or system observability by creating new alerts and developing dashboards using the monitoring/log analysis/analytic tools such as Splunk, AppDynamics, Elastic Search, PowerBI, Tableau etc
• Use Splunk, AppDynamics and other monitoring tools to identify, analyze and resolve complex production issues in real-time.
• Collaborate with teams to migrate on-premise environments to cloud platforms like IBM OpenShift, Azure or GCP.
• Onboard critical customer journeys to assess the availability of critical business flows, identify service level objectives and indicators, instrument applications for observability, onboard to CI/CD pipeline taking advantage of continuous testing, introduce continuous inspection, continuous improvement, and conduct destructive testing to reach 99.995% availability for the firms critical products and services leading to higher customer satisfaction and customer experience.
• Understands Application logging standards and able to engineer health check and monitoring solutions
• Strong knowledge on RDBMS and ability to design Entity Relationship in conjunction to development work
• Proficient with Database Programming, SQL, Stored Procedures
• Incident Management: Triage incidents, engage partner teams, provide status updates and facilitate business user communication.
• Problem Management: Ticket management for daily tasks and efforts that are brought to support attention. Root cause analysis.
• Monitoring: Implementation of Alerts and Configuration - Customize alerting tools based on application specific thresholds. Enable business transaction monitoring.
• Automation of manual production support activities – Daily Health Check, BCP Fail over, Daily/Weekly Reporting, Application Pool recycling and Start/Stop scripts etc.
• Identify bottlenecks in Batch processing and provide solutions to improve performance
• Support communication efforts with application teams.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.