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Head of Business Management, Merchant Services Growth

About this role:

Wells Fargo is seeking a Business Execution Leader to support the Merchant Services Growth Office. Learn more about the career areas and business divisions at wellsfargojobs.com.

Wells Fargo Merchant services are financial solutions that help businesses accept and process payments. Wells Fargo provides a complete suite of tools, including hardware and software to accept payments in person, online, or by phone. Plus, our solutions help you manage operations and uncover opportunities to grow your business.

The Business Execution Leader role is responsible for driving enterprise growth initiatives, managing cross-functional execution, and accelerating key business priorities that support expansion, client acquisition, revenue growth, and operational excellence. They will serve as a trusted advisor to senior leadership, partnering key stakeholders to deliver high-impact initiatives that advance the Merchant Services growth agenda. The ideal candidate combines strategic thinking with flawless execution, strong financial and business acumen, and the ability to lead complex programs in a highly matrixed environment


In this role, you will:

  • Drive cross-functional growth initiatives focused on client acquisition, portfolio expansion, strategic partnerships, sales effectiveness, product adoption, and revenue optimization.

  • Partner with senior leaders to identify, prioritize, and execute strategic opportunities that support short- and long-term business growth objectives.

  • Establish governance, tracking, reporting, and accountability mechanisms to ensure successful delivery of critical initiatives.

  • Analyze business performance, market opportunities, and growth trends to develop recommendations that improve business outcomes and client experiences.

  • Lead complex initiatives that require coordination across multiple business lines, support functions, and partners.

  • Identify opportunities to streamline processes, improve operational efficiency, and enhance organizational effectiveness while maintaining strong risk and control disciplines.

  • Develop executive-level presentations, business cases, and strategic communications to support leadership decision-making and stakeholder engagement.

  • Monitor initiative performance against strategic objectives, key performance indicators, and financial targets, recommending course corrections as needed.

  • Collaborate with Risk, Compliance, Legal, Finance, and Control partners to ensure initiatives are executed within established regulatory and risk management frameworks.

  • Build strong relationships and influence across all levels of the organization to gain alignment, resolve issues, and drive results.

  • Manage and develop a high-performing team while fostering a culture of accountability, collaboration, innovation, and continuous improvement.

  • Support organizational change management activities associated with growth initiatives, operating model enhancements, and business transformations.


Required Qualifications:

  • 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.

  • 4+ years of management or leadership experience.

Desired Qualifications:

  • Experience within Merchant Services, Payments, Treasury Management, Commercial Banking, Financial Services, or FinTech organizations.

  • Knowledge of the payments ecosystem, merchant acquiring, payment acceptance solutions, and emerging payment technologies.

  • Experience supporting business growth, revenue management, product commercialization, or go-to-market initiatives.

  • Proven ability to lead organizational change and business transformation efforts.

  • Strong financial acumen with experience evaluating business performance, investment opportunities, and growth metrics.

  • Experience building executive dashboards and leveraging data to drive strategic decision-making.

  • Advanced stakeholder management and influence skills across multiple organizational levels.

  • Experience leading complex, cross-functional strategic initiatives within a large, matrixed organization.

  • Experience developing and executing growth strategies, business plans, and operating models.

  • Strong executive presence with the ability to influence and partner effectively with senior leaders and stakeholders.

  • Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.

  • Exceptional analytical, problem-solving, and decision-making skills.

  • Excellent verbal, written, and presentation communication skills.

Posting Locations:

  • 550 South Tryon - Charlotte, North Carolina, 69167

  • 1100 Abernathy Road - Atlanta, Georgia 30328

  • 401 Las Colinas Boulevard West, Building B - Irving, Texas, 75039

  • 800 South Jordan Creek Parkway - West Des Moines, Iowa 50266

Job Expectations:

  • Ability to work at one of the locations in the job posting.

  • This position does not offer relocation assistance.

  • This position currently offers a hybrid work schedule.

  • This position does not offer VISA sponsorship.

​Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

16 Aug 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.


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