Commercial Loan Servicing Representative | Military Boots to Banking - Veteran Initiative

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About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative to support Collateral and Flood Operations as part of Wholesale Operations.

Collateral and Flood Operations focuses on collateral servicing, monitoring, management, and flood due diligence. 

In this role, you will:

• Act as primary loan servicing contact for collateral release
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Monitor collateral and prepare collateral release documentation
• Monitor loan system and resolve customer issues, and process complex transactions online
• Perform moderately complex administrative, transactional, operational and customer support tasks
• Receive direction from leadership and escalate non-routine customer concerns to experienced individuals
• Support internal and external customers with inquiries and complaints regarding loan servicing needs

Required Qualifications:

• 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Military experience researching and assessing questions, process, and procedures to make recommendations on solutions
• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
• Military experience with tracking information in multiple computer systems with high level of accuracy
• US Military Service in the US Army, US Marine Corps, US Navy, US Air Force, US Space Force
• Experience supporting commercial banking including knowledge of servicing procedures and systems
• Experience in collateral lien release processes including real estate, Uniform Commercial Code (UCC), and/or vehicle titles
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to read and interpret including complex commercial loan documents
• Ability to thrive in a fast-paced, high-volume operational environment while effectively managing competing pipeline priorities and workload demands
• Commitment to delivering accurate, high-quality work while maintaining a strong focus on customer satisfaction and experience
• Demonstrated ability to consistently meet or exceed performance expectations, including productivity, quality, service, and attendance objectives
• Strong analytical, critical thinking, and problem-solving skills with a high degree of accuracy and attention to detail
• Strong organizational, prioritization, multitasking, and time management skills in a metric-driven environment
• Strong verbal, written, and interpersonal communication skills, with the ability to communicate clearly, professionally, and effectively with customers, staff, and leadership skills
• Proficient Microsoft Office (Word, Excel, Outlook, PowerPoint) skills
• Experience with one or a combination of the following systems: Automated Financial Systems (AFS); Business Lending and Sales Tracking (BLAST); Credit View; Electronic Reporting and Compliance (ETRAC); EZ Request (EZR); FLO; Global Servicing Solutions (GSS); Hogan; Imaging and Content Management Platform (ICMP); LoanIQ; nCino

Job Expectations:

• Ability to work additional hours as needed
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening

Posting Location:

• 801 Walnut Street, Des Moines, IA 50309

#BootstoBanking

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.