Senior System Operations Engineer

About this role:

Wells Fargo is seeking a Senior System Operations Engineer to join our End User Support team supporting Markets Traders and Investment Banking groups. Learn more about the career areas and business divisions at WellsFargoJobs.com.

You will be responsible for providing platinum-level, end-to-end desktop and voice support to Trading Floor employees and Investment Bankers by analyzing client needs and determining the impact on the client and systems environment. You will participate in the planning, installation, and troubleshooting of new or modified desktop hardware, software, applications, and operating systems to meet client requirements.

In this role, you will:

• Lead or participate in initiatives and projects and act as a subject matter expert on issues escalated from Operations internal alerts, Help Desks, Support Groups, and other departments
• Improve deployment processes, tools, architecture, design, day-to-day technical support, scheduling, and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success while driving continuous service improvement
• Analyze moderately complex technology operations issues that require in-depth review and contribute to the resolution of complex issues
• Partner with others to deliver technology operations initiatives while leveraging a solid understanding of policies and procedures
• Collaborate with management and team members to answer questions and resolve problems
• Provide activity, progress, and status reports to management and communicate critical issues in a timely manner
• Provide accurate problem identification, ticket documentation, customer communication, and vendor engagement
• Contribute to planning activities related to technology operations projects and deliverables
• Execute and oversee production deployments, including but not limited to starting and stopping jobs, updating processing tables, and developing scripts
• Plan, design, document, and enforce escalation policies and procedures
• Troubleshoot and triage job failures and work closely with Application Development, Production Support, and vendors to drive root cause identification and resolution
• Mentor and provide guidance to junior team members

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of experience providing enterprise-level desktop support, including analysis and resolution of moderately complex desktop support issues requiring in-depth review
• 1+ years of experience supporting and administering Microsoft Intune or Microsoft Entra ID (Azure AD)
• 1+ years of Experience supporting cloud-based telephony and collaboration platforms, including Cloud9, Teams Phone, and related voice technologies. Ability to troubleshoot voice connectivity, user provisioning, trading turrets, and call quality issues in a fast-paced environment
• 1+ years of experience supporting Cloud PC, VDI, or virtual desktop environments

Desired Qualifications:

• 4+ years of experience supporting desktop and laptop hardware configurations for Dell, HP, and Lenovo, including diagnosis of failed components across various hardware platforms
• Strong knowledge of Windows 11, Microsoft 365, and enterprise desktop support in a large-scale environment
• Knowledge of technology support, including printer configuration, maintenance, and repair
• Strong analytical skills with a high level of attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills
• Experience with scripting, automation, and AI-powered tools
• 2+ years of ServiceNow experience
• 1+ year of experience with encryption technologies
• Expert-level support experience with the Microsoft Office suite
• Experience supporting Apple products
• Experience with desktop network connectivity diagnostics and troubleshooting, including Wi-Fi
• Experience troubleshooting software and application issues.
• Knowledge of remote access technologies
• Experience supporting an Active Directory-integrated environment.
• Working knowledge of Windows command-line tools and PowerShell.
• Exposure to a Trading Floor environment
• Experience supporting Market Data applications
• Fundamental knowledge of cloud computing concepts
• Experience supporting IPC cloud-based voice applications and related trading-floor voice platforms

​Job Expectations:

• Willingness to work 100% on-site at stated location on the job opening
• Flexibility to work in a 24/7 environment
• Ability to work on call as assigned
• Flexibility to work rotating shifts
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.