Associate operations Processor

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About this role:

Wells Fargo is seeking an Associate Operations Processor as part of the Wire Transfer department. Learn more about the career areas and business divisions at wellsfargojobs.com
 

The successful Associate Operations Processor will demonstrate strong attention to detail, organizational skills, ability to follow procedures, and basic computer knowledge.  They have the desire and motivation to constantly improve their ability to perform each function quickly and accurately.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures
• Support Operations in completing complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Perform complex operational and customer support initiatives within Operations functional area
• Apply technical knowledge and expertise to perform work and action requests
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience supporting wire transfer operations and related payment processing activities.
• Knowledge of Office of Foreign Assets Control (OFAC) regulations and compliance requirements.
• Previous production or operations experience in a fast-paced, high-volume environment.
• Quality Control (QC) and/or Quality Assurance (QA) experience.
• Working knowledge of GSMOS and Fircosoft systems.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Strong organizational skills with the ability to prioritize tasks, meet deadlines, and perform effectively under pressure.
• Exceptional attention to detail and commitment to accuracy.
• Ability to collaborate effectively within a team environment.
• Demonstrated ability to work independently with minimal supervision.

Job Expectations:

Schedule:

• Schedule: Monday thru Friday, 12:00 am - 9:00pm or  (requires the flexibility to work additional hours to support business needs) 

Training:

• You will be receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 3 weeks Monday thru Friday, 8:00 am - 5:00 pm or  You are required to complete the full duration of the training
• We’re open from Monday – Friday, 7:30 am
• This position is hybrid
• No Relocation is available
• This position is not eligible for Visa sponsorship

Posting Location: 1525 W W T Harris Blvd CHARLOTTE NC,

• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.