Technology Business Services Assistant

About this role:

Wells Fargo is seeking a Technology Business Services Assistant (TBSA) as part of our Payment Management Center (PMC) to support critical payment processing operations. 

This role will be responsible for monitoring key systems and applications, including Payment Management Engine Tool (PME), Payment Image Entry Tracker (PIET), CHITM Dashboard, CoDEX, and various external platforms, to ensure check processing activities and image files are completed accurately and on schedule.

The ideal candidate will monitor image and non-MICR payment files for exceptions, execute and monitor forward presentment cash letter process, research, escalate, and assist where required in the resolution of moderately complex operational issues while partnering with internal and external stakeholders through phone, email, and Microsoft Teams.

Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Cover multiple applications simultaneously when required.
• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area.
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided

Required Qualifications:

• 1+ year of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• 1 year of experience identifying, researching, and escalating system-related issues through to resolution
• 3+ years’ experience working in a fast-paced production and/or operations environment.
• Knowledge and understanding of check processing operations, image exchange processes, and payment processing systems.
• Strong problem-solving and critical-thinking skills.
• Strong verbal, written, and interpersonal communication skills.

• Strong organizational, multi-tasking, and prioritization skills

• Demonstrated commitment to risk management, regulatory compliance, and customer service excellence.
• Ability to perform effectively under pressure while meeting critical deadlines and service level agreements (SLAs).

• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.

• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to operational accuracy.
• Technical skills; Microsoft Office 365 Suite, SharePoint, Online Image Browser (OIB), Payment Image Entry Tracker [PIET], ServiceNow and/or Image Quality Inspection.

Job Expectations:

• Training – on the job

• Schedule: M-F 6:00pm CST – 2:30am CST Spring/Summer/Fall; M-F 5:00pm CST – 1:30am CST Winter/Spring schedule. Due to the critical nature of the duties performed this schedule is NOT negotiable.

• After successful mastery of this role and once approved by your manager, this role will have the option to work 1 week on campus and 1 week remotely.

• Ability to work additional hours prior to or after regular work schedule and occasional Sunday and Holidays.
• Position is Not eligible for Visa sponsorship

Position Location:

• 1801 Park View Drive, Shoreview, MN

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$24.04 - $31.25

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

22 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.