Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer in Technology on the Infrastructure Operations and Reliability team. Learn more about career areas and business divisions at wellsfargojobs.com

This role will support Middleware Operations through operational analytics, reporting, process improvement, governance, executive communications, and continuous improvement initiatives. This role will partner closely with engineering, operations, and leadership teams to improve operational visibility, drive data-driven decision making, standardize processes, enhance service delivery, and support strategic priorities across middleware, messaging, file transfer, and platform services.

In this role, you will:

• Lead cross-functional efforts to develop operational dashboards, scorecards, reporting frameworks, and executive level metrics that provide visibility into service health, demand, capacity, risk, and operational performance
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
• Partner with engineering, operations, architecture, and business stakeholders to improve service transparency, operational effectiveness, and governance.
• Support operational governance routines, service reviews, audit activities, compliance reporting, and operational readiness initiatives.
• Establish reporting standards, metric definitions, and data quality controls to ensure consistent and reliable decision-making information.
• Document operational processes, procedures, workflows, and knowledge assets while promoting self-service capabilities and knowledge reuse.
• Leverage Microsoft Copilot and approved AI technologies to improve reporting, documentation, analysis, productivity, and operational efficiency.

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Business Execution, Operations Management, Technology Operations, Operational Excellence, Strategic Planning, Process Improvement, Analytics, or related experience

Desired Qualifications:

• Experience with enterprise middleware technologies, including messaging, managed file transfer, application integration, or API platforms
• Experience creating executive presentations, operational reviews, and strategic communications related to scorecards, KPIs, and executive reporting.
• Experience with Power BI or ServiceNow reporting, and dashboard development.
• Knowledge of IT Service Management (ITSM) disciplines including Incident Management, Change Management, Problem Management, and Knowledge Management.
• Familiarity with Site Reliability Engineering (SRE) concepts, including observability, reliability, automation, and reduction of operational toil
• Experience with production monitoring and observability tools such as Splunk, Grafana, AppDynamics, or similar technologies.
• Experience with automation or scripting using Python, PowerShell, Ansible, or similar technologies.
• Experience supporting operational governance, service management, and operational performance reporting
• Experience leading operational transformation, process standardization, automation, or continuous improvement initiatives.
• Familiarity with Microsoft Copilot and AI-assisted productivity capabilities.
• Experience with JIRA, Visio, Mural, workflow documentation, and process visualization tools.
• Ability to translate complex technical concepts into business-focused recommendations and communications.

Locations: 

• 300 S Brevard, Charlotte, North Carolina 28202
• 401 Las Colinas Blvd W, Irving, Texas 75039
• 550 S 4th St. Minneapolis, Minnesota 55415
• 222 Rose Garden Lane, Phoenix, AZ 85027

Posting Statements:

• Full-time telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Pay Range
 

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.