Lead Technology Business Services Consultant

About this role:

Wells Fargo is seeking a Lead Technology Business Services Consultant that will have Chief of Staff experience and be a trusted advisor to the Cyber Platform Management leadership team, driving execution of strategic priorities, financial governance, workforce planning, vendor management, organizational effectiveness, and executive operating routines.

In this role, you will:

• Lead or participate in managing and supporting the delivery of technology products and services of high-profile business unit clients and contribute to large scale solutions planning related to Technology Business Services
• Ensure service quality and cost effectiveness of solutions
• Review customer information with the technology team and implement technical initiatives for highly complex projects impacting multiple lines of business or across the enterprise
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium technology development efforts that influence and lead broader work team and drive new initiatives
• Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solutions
• Provide guidance on leveraging new technology

Required Qualifications:

• 5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education
• Experience serving as a Chief of Staff, Business Services Lead, COO, PMO, or Operations Lead.
• Experience managing multimillion-dollar labor and non-labor budgets.

Preferred Qualifications:

• Strategic Planning: Experience developing and executing strategic plans, defining priorities, establishing objectives, and aligning initiatives with broader business goals.
• Financial Management & Forecasting: Experience managing budgets, financial planning, forecasting, and analyzing financial performance to support business decisions and resource allocation.
• Workforce Planning: Experience assessing current and future workforce needs, identifying talent or capacity gaps, and developing workforce strategies that support business objectives.
• Vendor Management & Sourcing: Experience managing vendor relationships, evaluating and sourcing external providers, monitoring vendor performance, and supporting contract or cost-management activities.
• Executive Communications: Experience developing clear, concise communications, presentations, and recommendations for senior leaders and executive-level audiences.
• Governance & Risk Management: Experience establishing or supporting governance practices, identifying and monitoring risks, and ensuring appropriate controls, processes, and escalation practices are in place.
• Data Analytics & Reporting: Experience analyzing data, identifying trends and insights, developing reports or dashboards, and translating findings into actionable business recommendations.
• Change Management: Experience supporting organizational or business change, including stakeholder engagement, communications, implementation planning, and adoption of new processes or programs.
• Relationship Management: Experience building and maintaining effective relationships with business leaders, cross-functional partners, vendors, and other key stakeholders to achieve shared objectives.
• Program & Portfolio Management: Experience leading or supporting multiple programs, projects, or initiatives, including prioritization, resource coordination, dependency management, progress tracking, and communication of outcomes.
• Conversant with Microsoft Copilot. Should be comfortable enough with it for AI-enabled ways of working to be part of how they approach the job.
• Experience with vibe coding - ability to use AI to build applications

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Demonstrate foundational AI literacy by effectively using approved AI tools to support everyday work
• Apply AI tools for activities such as research, summarization, drafting, analysis, and decision support
• Exercise sound judgment when interpreting and using AI‑generated outputs
• Understand basic AI limitations and appropriate use cases within daily workflows
• Adhere to data privacy, security, and data‑handling standards when using AI tools
• Use AI ethically and responsibly, in alignment with company policies and guidelines

Locations:

• Charlotte, NC
• Chandler, AZ
• Irving, TX

Posting End Date:

1 Nov 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.