About this role:
Wells Fargo is seeking a Fraud & Claims Operations Associate to join the Automated Clearing House (ACH) Operations team. This team is responsible for working with both internal partners and outside financial institutions to research and recall originated fraudulent transactions. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Participate in the recall of fraudulently originated transactions
Manage multiple recall cases at a time
Communicate with customers, internal business partners, and other financial institutions on the recovery of funds
Educate customers or business partners on the Nacha rules via phone and written correspondence
Review complex transactions and referrals to prevent and detect fraud activities
Mitigate risk and educate customers on mitigation practices
Receive direction and exercise judgment of investigative techniques to quickly examine information and determine liability and impact of each case
Provide financial or business evidence and detailed data detecting patterns, trends, and anomalies
Required Qualifications, US:
6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Working knowledge of Nacha rules, ACH departments, functions, policies, operating procedures, and systems accompanied by a strong capability to relay that detail to other parties
Strong PC and Microsoft Office skills with the aptitude to learn new systems quickly (ACH System, ACH History, AXCIS, Hogan, Customer Care Now, and ServiceView)
Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of an organization
Strong problem analysis and resolution skills
High attention to detail and accuracy
Strong organizational, multi-tasking, and prioritizing skills
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Ability to take initiative and work independently with minimal supervision in a structured environment
Ability to work effectively in a team environment and across all levels, where flexibility, collaboration, and adaptability are important
Strong research and documentation skills
Ability to effectively listen and elicit information
Accredited ACH Professional (AAP)
Job Expectations:
Work schedule Monday-Friday. Hours of operation are 7:00AM - 5:00PM
In-office requirements are a minimum of 3 days per week
Work Location:
1525 W W T Harris Blvd. Charlotte, NC 28262
Posting End Date:
29 May 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
