Service Transition & Change Assurance Manager

About this role:

Wells Fargo is seeking a Service Transition & Change Assurance Lead to join the Global Payments & Liquidity Technology (GPLT) organization. This role sits at the intersection of engineering, operations, risk, and production support, and plays a critical role in ensuring that technology changes and new services are introduced into production environments safely, predictably, and with full operational readiness across the payments estate. The environment is highly regulated and high‑volume, so this role requires a strong controls mindset, sound judgment, and the ability to challenge delivery teams when readiness or risk standards are not met.

Primary Focus Areas:

• Change Assurance – ensuring BAU changes are safe, well-controlled, and disruption-free through robust ITIL governance
• Service Transition – managing the onboarding of new and modified services into production via structured readiness and service acceptance criteria, and recommending go / no‑go decisions

In this role, you will:

• Independently drive service transition and change assurance activities across applications and platforms
• Review upcoming changes and deployments to ensure readiness, risk, and Non‑Functional Requirements (NFRs) are adequately addressed
• Partner closely with engineering, infrastructure, SRE, production support, service management, and risk teams
• Validate that services meet key NFR expectations (resiliency, automation, performance, scalability, monitoring) before production onboarding
• Support post‑implementation reviews and embed lessons learned into improved transition and change practices
• Produce clear status, risk, and readiness reporting for senior technology leadership

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• ITIL Foundation (V3 or V4)
• Strong understanding of ITSM / ITIL change lifecycle and governance
• Experience working in large‑scale, complex, regulated technology environments or Financial Services
• Experience reviewing production changes for risk, readiness, and operational impact
• Exposure to permit‑to‑operate, service acceptance, or transition gating models
• Familiarity with ServiceNow or similar ITSM tooling
• SRE, production engineering, or DevOps background, particularly the ability to Understand and challenge NFR compliance
• Experience or strong conceptual understanding of treating NFRs as code, including the use of automation or AI‑assisted analysis to validate resiliency, performance, observability, and readiness prior to production onboarding.
• PRINCE2 and/or PMP certification

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or assigned
• Hybrid working model
• Relocation assistance is not available
• Visa sponsorship is not available for this role

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.