Senior Business Execution Consultant

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About this role:

Wells Fargo is seeking a Senior Business Execution Consultant for the Regulatory Oversight team in Business Assurance as a part of Fraud and Claims Management. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Lead support functions and operations for multiple Pega (Claims 2.0) workstreams within Fraud and Claims Management (FCM), contributing to strategic initiatives with a focus on regulatory oversight for debit card and online claims
• Ensure efficiency, quality, and cost effectiveness of solutions, including oversight of Pega (Claims 2.0) system activities and pipeline management aligned to regulatory requirements
• Research moderately complex regulatory, business, and operational initiatives requiring analytical skills, knowledge of Business Execution, and understanding of fraud and claims processes
• Work independently to provide recommendations and leadership support, including identifying risks early, conducting root cause analysis, and performing deep dives into defects
• Assist in planning and execution of programs and initiatives focused on risk mitigation, regulatory compliance, operational efficiency, and customer experience
• Oversee issue management lifecycle activities when applicable, including identification, escalation, and end-to-end tracking of issues impacting Pega (Claims 2.0) initiatives
• Provide oversight of regulatory workarounds to ensure compliance within Pega (Claims 2.0) processes and systems
• Collaborate and consult with team leaders to develop project plans, policies, and procedures that support consistent regulatory application across workstreams
• Provide leadership in managing relationships and implementing programs, services, and initiatives with cross-functional partners, supporting line-of-defense testing and regulatory response activities

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of Fraud and Claims Management experience
• Experience with debit card and online claims processes and workflows
• Experience working with Pega (Claims 2.0) system, including understanding system functionality, and managing work within the platform
• Project management experience supporting programs and initiatives related to risk mitigation and operational efficiency
• Experience with issue management lifecycle, including identification, escalation, and end-to-end tracking
• Experience conducting root cause analysis and performing deep dives into defects
• Experience supporting regulatory response and line-of-defense testing activities
• Experience contributing to operational initiatives and process improvement efforts
• Strong analytical and problem-solving skills, with the ability to assess issues and recommend practical solutions
• High attention to detail and the ability to identify risks, gaps, and areas for improvement
• Strong written and verbal communication skills, including the ability to communicate effectively with senior leaders and cross-functional stakeholders
• Ability to build strong working relationships and collaborate effectively across teams
• Ability to work independently, manage competing priorities, and exercise sound judgment
• Proven ability to support decision-making and contribute in a fast-paced environment

Job Expectations:

• This position offers a hybrid schedule
• This position is not eligible for Visa sponsorship

Locations:

• 1525 W WT Harris Blvd - Charlotte, North Carolina 28202
• 2850 S Price Rd - Chandler, Arizona 85286

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.