Technology Operations Manager Technology Engagement and Coordination

Wells Fargo is seeking a Technology Operations Manager to join the Technology Engagement and Coordination (TEC) organization. This manager is responsible for sustaining and scaling delivery across Technology Operations as scope, volume, and complexity continue to grow. The Technology Operations Manager provides second‑line leadership across multiple teams and workstreams, with direct accountability for execution, prioritization, delivery outcomes, and operational risk management. This role strengthens operational oversight, accelerates decision‑making, and ensures consistent delivery, governance, and stakeholder engagement across enterprise initiatives.

The End User Engagement and Coordination Team coordinates enterprise end‑user technology across multiple desktop environments, supporting new building openings, remodels, and decommissioning efforts. The team coordinates hardware and software fulfillment, device refreshes, specialized support enablement, new hire events, and specialized end user project needs. It ensures operational readiness by partnering with service desk and field support teams, training technicians, and delivering clear support documentation and knowledge articles. Through automation, reporting, and structured communications, the team drives efficient deployments, change management, and continuous improvement of the end‑user experience.

In this role, you will

• Provide second‑line leadership across multiple Technology Operations teams and workstreams.
• Manage and develop leaders and individual contributors, supporting execution across end‑user technology delivery, operational readiness, asset lifecycle management, and enterprise initiatives.
• Translate enterprise initiatives into clear execution plans, timelines, staffing models, and measurable success metrics.
• Lead and govern large‑scale, time‑bound deployments and events, including user scheduling, communications, capacity planning, onsite staffing, logistics, and risk mitigation.
• Align work across teams, resolve cross‑team dependencies, and ensure consistent delivery standards, service quality, and risk posture.
• Serve as the escalation point for complex issues involving people, processes, tooling, vendors, or technology constraints.
• Enforce consistent delivery discipline, including intake validation, scope definition, dependency tracking, weekly status reporting, and executive‑ready updates.
• Manage operational outcomes for key technology services primarily end‑user services.
• Leverage enterprise tools to digitize workflows and measure service performance, including SLAs, OLAs, incident trends, and recovery metrics.
• Ensure backup, recovery, and business continuity processes are effective and regularly tested.
• Partner with Product, Engineering, Network, Security, Risk, and Compliance teams to unblock delivery and drive outcomes.
• Manage resource capacity, demand, and costs, including the use of external resources when appropriate.
• Institute sustainable operational controls in partnership with Operational Risk, Compliance, and Audit.
• Mentor and develop talent, support succession planning, and assist with hiring and workforce planning.

Required Qualifications

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
• 2+ years of leadership experience.

Desired Qualifications

• Experience managing multiple teams and leaders, including setting expectations, coaching performance, and developing leadership capability.
• Proven experience delivering technology operations–led initiatives or projects.
• Hands‑on experience with enterprise operational tooling (e.g., ServiceNow, Jira, reporting platforms).
• Demonstrated ability to manage capacity, throughput, and staffing aligned to operational constraints.
• Experience driving process standardization across multiple teams while supporting varied delivery models.
• Strong executive communication skills, including the ability to present risks, trade‑offs, options, and data‑driven recommendations
• Advanced knowledge of digital product structure and delivery of digital product lifecycles

Job Expectations:

• Ability to travel up to 10% of the time.
• Ability to work a hybrid work schedule – 3 days a week on-site/in office and 2 days a week remote.
• This position is not eligible for Visa sponsorship

Locations:

• 1525 W. WT Harris Blvd., Charlotte, NC
• 2600 S. Price Road, Chandler, AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.