Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Extensive hands-on experience leading OpenShift Container Platform (OCP) implementations and supporting production-grade Kubernetes environments.
• Strong expertise in DevOps and Site Reliability Engineering (SRE) practices, including automation, monitoring, and reliability-focused operations.
• Proven ability to operate and support mission‑critical, enterprise-scale distributed systems with high availability and performance requirements.
• Deep knowledge of Linux/Unix system administration, supporting both traditional and containerized workloads in production.
• Experience supporting Java-based enterprise applications and troubleshooting application-level and platform-level issues.
• Solid background in supporting Oracle databases, Autosys, and enterprise scheduling tools within hybrid environments.
• Hands-on experience enabling and supporting CI/CD pipelines, deployment automation, and release orchestration on OpenShift.
• Strong understanding of cloud-native architecture concepts, including containerization, microservices, and immutable infrastructure.
• Demonstrated experience working within an ITIL-aligned service management framework, including incident, problem, and change management.
• Advanced skills in incident triage, rapid restoration, and Root Cause Analysis (RCA) with the ability to communicate findings to both technical and executive stakeholders.
• Experience designing and maintaining monitoring, logging, and observability solutions using tools such as Splunk, Grafana, or equivalent platforms
• Ability to build and deliver operational dashboards, executive reports, and SLA/SLO metrics to drive continuous improvement and capacity planning.
• Strong automation mindset with experience reducing manual effort through scripting, tooling, and preventive maintenance initiatives.
• Demonstrated leadership skills, including mentoring engineers, serving as an escalation point, and guiding teams through complex production issues.
• Excellent collaboration, communication, and stakeholder management skills, with the confidence to lead during high-severity production incidents.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.