About this role:
Wells Fargo is seeking a...
In this role, you will:
- Advanced Voice Operations: Act as Tier‑3 escalation point for complex voice issues involving Ribbon SBCs, CUCM clusters, PSTN interworking, SIP routing, and interoperability.
- Ensure the continuous availability of all data network services
- Provide mentorship and technical guidance to junior engineers and operational teams.
- support and maintain enterprise voice architectures with a primary focus on Ribbon SBC, PSX, RAMP, and analytics platforms, and secondary focus on Cisco voice solutions.
- Identify opportunities to reduce manual effort and improve operational reliability.
- Investigate and remediate network capacity related issues
- Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
- Provide resolution information and work with other teams to complete impact analysis
- Deliver comprehensive and maintenance plans for change management review and approval
- Mentor and train network operations team in the installation, configuration, and maintenance
- Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence
Required Qualifications:
- 4+ years of Network Engineering experience, enterprise voice environments ,
- Strong troubleshooting and problem‑solving skills
- equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications for Europe, Middle East & Africa only:
- Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- expertise in Ribbon product suite, including SBC, PSX, RAMP, SIP routing, and PSTN interconnects
- Secondary Skills (Strongly Preferred): Cisco Voice technologies including CUCM, CUC, CER.
- Experience with enterprise VoIP and collaboration platforms
Desired Qualifications:
Job Expectations:
Posting End Date:
5 Jun 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
