Lead Systems Operations Engineer – Platform Reliability Engineering (PRE)

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer – Platform Reliability Engineering (PRE) within the CTO Platform organization. This role is aligned to modern Site Reliability Engineering (SRE) practices and is responsible for driving reliability, resiliency, observability, and operational excellence across critical platform and application services. The role is intended for senior engineers with deep expertise in one core platform domain, applying that expertise to proactively improve platform stability, scalability, and availability.

In this role, you will:

• Act as a Platform Reliability Engineering (PRE) subject matter expert, providing deep technical leadership in one core domain (Database, Cloud, Network, Compute/Storage, Middleware, or Application Support)
• Lead analysis and resolution of complex, systemic production reliability issues, translating recurring incidents into long-term engineering solutions
• Apply SRE principles including SLIs, SLOs, error budgets, and incident-driven engineering improvements to both new and legacy platforms
• Define and drive enterprise observability standards, including metrics, logs, traces, alerting, and service health dashboards
• Design and implement automation-first solutions to reduce operational toil, improve MTTR, and enable self-healing and self-service
• Partner with application, infrastructure, cloud, and support teams to improve availability, performance, capacity, and resiliency
• Lead or contribute to blameless post-mortems, ensuring measurable and sustained reduction of repeat incidents
• Translate complex technical and operational risks into clear, data-driven guidance for senior leadership
• Mentor engineers and support staff on reliability engineering, observability, and automation best practices

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in Systems Operations, SRE, Platform Engineering, or Production Support with deep expertise in at least one platform domain: Database, Cloud, Network, Compute/Storage, Middleware, or Enterprise Application Support

Desired Qualifications:

• Strong hands-on experience applying SRE practices, including SLI/SLO definition, error budgets, and reliability metrics
• Proven experience troubleshooting and resolving large-scale, distributed production systems
• Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Prometheus, Cribl, ThousandEyes, AppDynamics, or equivalent, including dashboards, alerting, logs, and metrics
• Strong scripting and automation skills using Python, Bash, and/or PowerShell to reduce operational toil
• Experience building automation or reliability tooling using APIs, Git-based workflows, and modern engineering practices
• Solid understanding of incident, problem, and change management in enterprise production environments
• Strong communication and influencing skills across engineering teams and senior leadership
• Experience with capacity management, performance engineering, and resiliency design (HA, fault tolerance, RTO/RPO)
• Experience operating in hybrid environments (on‑prem + cloud) with complex enterprise dependencies
• Familiarity with infrastructure automation / IaC tools such as Ansible or Terraform
• Ability to drive technical debt remediation for critical legacy platforms using structured backlogs
• Experience mentoring or leading senior engineers in reliability, operations, or SRE-focused roles

Job Expectations:

• This position offers a hybrid schedule
• This position does not offer Visa sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.