Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Technology Business Systems Consultant.

In this role, you will:

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
• Present recommendations for resolving business problems
• Exercise some independent judgment when developing project budgets, project plans, and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document result.
• Lead or support operational functions across multiple business groups and contribute to strategic initiatives
• Ensure efficiency, quality, and cost-effective delivery of operational processes and solutions
• Analyze business, operational, and strategic needs, and provide recommendations to improve performance
• Work independently while providing leadership and support to the team
• Assist in executing programs and initiatives focused on risk mitigation, efficiency, and customer experience
• Collaborate with partners to develop and implement processes, controls, and operational procedures
• Manage relationships and support the execution of cross-functional programs and initiatives

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong knowledge of wire transfer processes and payment operations
• Experience supporting and troubleshooting Operations applications within a production environment.
• Demonstrated problem-solving and critical thinking skills
• Understanding of IT processes, systems, and technologies
• Advanced analytical skills with a high degree of accuracy and attention to detail
• Ability to identify, assess, and mitigate operational risks within complex environments
• Experience Operational and client troubleshooting during system-related issues
• Proven ability to lead initiatives or projects with moderate to high complexity
• Strong customer service orientation with a focus on delivering effective solutions
• Demonstrated ability to actively listen translate operational needs into actionable solutions
• Excellent organizational skills with the ability to prioritize and manage multiple tasks effectively
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Strong verbal, written, and interpersonal communication skills, with the ability to distill complex information into executive-level messaging
• Experience in incident management with strong problem-solving and data analysis capabilities
• Proactive mindset with the ability to monitor operations, identify gaps, and drive solution design
• Experience in crisis and incident management, including development and execution of operational workarounds
• Background in Operations, data analysis, continuous improvement, client experience, and risk and control frameworks

Job Expectations:

• Hours for this role: Saturday and Sunday 8:00am-6:00pm, Monday-Wednesday 2:00pm-11:00pm. Days off are Thursday and Friday. Flexibility will be required to work additional hours, including holidays, depending on business need.
• This is a hybrid role requiring a minimum of three days per week in the office, working full scheduled shifts on-site.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.