Merchant Services Telesales Specialist

About this role:

Wells Fargo is seeking a Merchant Services Telesales Specialist to join the Merchant Services team. In this role, you will partner with business owners to identify and implement secure, modern payment solutions that drive growth, operational efficiency, and an improved customer experience.

This is an excellent opportunity for someone who thrives in a sales-driven contact center environment, enjoys consultative client conversations, and is excited to build a career within the rapidly evolving payments industry.

In this role, you will:

• Sell a full suite of payment solutions, including point-of-sale (POS) systems, eCommerce gateways, and mobile payment tools
• Engage with pre-qualified inbound leads and executing targeted outbound follow-up to drive conversion
• Assess client needs and delivering customized merchant solutions aligned to business objectives
• Educate clients on payment security, fraud mitigation, and regulatory compliance
• Manage the full sales lifecycle, from initial consultation through application, onboarding, and activation
• Collaborate with internal partners to ensure a seamless, end-to-end client experience
• Support inbound inquiries from customers and prospects within the Merchant Services contact center
• Assist with account setup and onboarding across multiple platforms and industries
• Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations
• Consistently achieve sales goals, service standards, and key performance metrics

Required Qualifications:

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in consultative sales, financial services, or solution-based selling environments
• Merchant Services, payments, or fintech industry experience
• Proven success managing outbound sales efforts and pipeline development
• Bilingual Spanish proficiency
• Experience handling inbound customer service inquiries alongside sales responsibilities
• Understanding of financial documentation, regulatory disclosures, and compliance requirements
• Excellent verbal and written communication skills
• Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications
• Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals

Job Expectations:

• Schedule between 8:00 AM – 6:00 PM CST, Monday–Friday

• This position offers a hybrid work schedule at one of the listed locations on this posting

• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.