About this role:
Wells Fargo is seeking a Senior HR Service Delivery Representative.
HR Service Delivery: Covers jobs responsible for service delivery and fulfillment activities in support of products and process for one or more Human Resources functional areas and includes responding to employee queries. The Global Relocation team supports a wide variety of programs for Wells Fargo, including US Domestic relocation, US domestic temporary assignments, group moves, and international permanent moves. This role is a key to supporting the Global Relocation team, which has a staff of 3 and are in Minneapolis, Des Moines, and Phoenix. Wells Fargo’s relocation function is outsourced to a third-party relocation management vendor, Aires, which provides support with employee reimbursements, home marketing, professional movers and temporary housing providers to source and coordinate the relocation
In this role, you will:
- Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
- Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
- Perform complex administrative, transactional, operational, or customer support tasks
- Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information
Required Qualifications:
- 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Knowledge of the Service Now tool
- Intermediate Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to interact with all levels of an organization
- Reporting/Excel experience
- Strong analytical skills with high attention to detail and accuracy
- Ability to research, compile, and perform analysis on critical operational data
- Advanced problem solving and technical troubleshooting capabilities
- Knowledge and understanding of SharePoint
- Ability to handle confidential material in a professional manner
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Experience delivering results in a fast-paced, deadline driven environment
- Human resources experience
Job Expectations:
- Relocation authorization review, audit, and file set up in relocation software tool, MobilityX
- Relocation estimate creation
- Relocation plan guidebook creation
- On-time vendor invoice payments
- Audit MobilityX data (missing information, open files, completed files, etc…)
- Modest reporting and analysis of data for reporting trends to management
- Comfortable working with technology, specifically MobilityX
- Adherence to risk and compliance with established controls
- Ease with managing the Global Relocation email inbox and Service Now cases to support the team
- Outstanding communication skills especially with email and customer service support
- Experience in US Domestic Relocation, International Relocation, temporary assignment support and the nuances surrounding the business support of global relocation and assignment support
- Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
- Support performance of less experienced staff and overall effectiveness of team; proactively provide feedback and present ideas for improving or implementing processes and tools within one or more functional areas within HR
- Perform complex administrative, transactional, operational, or customer support tasks
- Be responsible for complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Interact with immediate team, internal or external customers, and internal peers outside of work group on wide range of information
- Shift timings: 12:30 PM – 9:30 PM IST / 1:30 PM – 10:30 PM IST.
Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
