Lead Systems Operations Engineer – Global Payments (IBM i / iSeries)

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer within Commercial and Corporate & Investment Banking Technology (CCIBT) to support mission-critical financial payments platforms running on IBM i (iSeries). This role is responsible for the stability, security, reliability, and regulatory compliance of highly available, international payment processing environments. The ideal candidate will bring deep hands-on IBM i engineering expertise, strong incident management and troubleshooting capabilities, and a demonstrated track record supporting 24x7 production systems within the financial services industry.

In this role, you will:

• Provide senior-level operational and engineering support for IBM i (iSeries) payment platforms

• Act as an escalation point for complex production incidents; lead diagnostics, recovery, and root cause analysis

• Support batch and real-time payment processing workloads to meet SLA, resiliency, and regulatory requirements

• Manage platform security, access controls, digital certificates, and compliance-related configurations

• Execute platform changes, upgrades, and production migrations in accordance with enterprise change management standards

• Partner with application, infrastructure, security, and vendor teams to ensure platform stability and operational excellence

• Drive automation and monitoring improvements to reduce manual operational effort and risk

• Participate in on-call rotations and disaster recovery preparedness activities

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of experience with IBM i / iSeries

• 5+ years of experience in the financial services industry supporting production technology platforms

Desired Qualifications:

• Strong background supporting transaction processing, settlement platforms or payment processing such as ACH, wires, cards, real-time payments

• Experience with Scheduling & Alerting tools, including: Robot Scheduler (event-driven, time-based, and calendar-based job scheduling) and Robot Alert (alert capture, framework configuration, and enterprise notification integrations such as BigPanda)

• Experience with High Availability and Replication, including: MIMIX (data group configuration, replication management, role swaps, switchback operations, and troubleshooting)

• Experience with Messaging and Data Transfer, including: IBM MQ (administration of queues, channels, processes, certificates, and object-level security; deep expertise in configuration and performance tuning) and NDM / Connect:Direct (configuration and maintenance of cross-platform transfers across Windows, Unix, and mainframe environments)

• Experience with Security and Certificate Management, including: Digital Certificate Manager (DCM) (certificate lifecycle management and troubleshooting) and Safenet / Trinity Guard (access issue diagnosis and authorization rule maintenance)

• Experience with Database Management and Recovery, including: DB2 for i (DB400) (physical and logical file structures, restore sequencing, and data recovery methodologies)

• Experience with the IBM i Operating System, including: Security administration (authorization lists, group profiles, object-level permissions), IFS (Integrated File System) security and file system management, Network configuration with multiple interfaces, Subsystem configuration and workload management, IBM i object types (PGM, DTAARA, PF/LF, devices, source files, etc.) and Exit points and external connectivity management

• Experience with Source Control and Change Management, including: Aldon / PDM (source control, code promotion, and deployment processes)

• Experience with Backup and Recovery strategies, including: Full and incremental backups and Point-in-time object and library restoration

Expectations:

• Able to work in a high availability, 24x7 global production environment

• Familiarity with automation, reliability engineering, or SRE practices

• This position is not eligible for visa sponsorship

• This position offers a hybrid work schedule

• Must be able to work on-site at the listed location

• Relocation assistance is not available for this position

Locations:

• 1525 W WT Harris Blvd., Charlotte, NC 28262

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.