Head of Mobile Platforms & Experiences

About this role:

The Head of Enterprise Digital Platforms & Experiences team within Digital, Data, & AI (DDAI), part of Consumer Banking and Lending (CBL), is seeking a Head of Mobile Platforms & Experiences. This Director-level role leads a high-performing team delivering intuitive, secure, and scalable mobile capabilities that drive customer engagement, digital adoption, and growth. We are looking for a strategic, customer-focused, data-driven leader to define and execute the vision, strategy, and roadmap for mobile platforms and experiences. The ideal candidate brings deep mobile product leadership, strong cross-functional influence, and a track record of building exceptional experiences in complex, regulated environments.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Drive mobile-first experiences that increase customer adoption, engagement, retention, and satisfaction.

• Partner with senior business, technology, design, risk, fraud, operations, marketing, and data leaders to align mobile priorities with enterprise objectives.

• Evaluate emerging industry trends, technologies, and competitive experiences to shape future mobile innovation.

• Identify opportunities to leverage AI and emerging technologies to enhance mobile customer experiences and operational efficiency.

• Lead the mobile product organization responsible for roadmap prioritization, delivery execution, and ongoing optimization.

• Drive customer-centric product development informed by analytics, customer feedback, market insights, and experimentation.

• Champion modern product management practices, agile delivery, and continuous improvement across the organization.

• Drive operational excellence across mobile performance, release management, customer feedback, and platform stability. 

• Develop and execute strategies to grow mobile adoption and deepen customer engagement.

• Inspire and develop high-performing outcomes-focused teams, fostering a culture of curiosity, innovation, accountability, collaboration, and continuous improvement.

Required Qualifications:  

• 10+ years of digital product management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

Desired Qualifications:

• Experience leading enterprise-scale digital capabilities and complex cross-functional initiatives

• Digital product management experience within financial services or fintech

• Experience modernizing digital customer journeys in highly regulated environments

• Familiarity with agile product operating models and modern product management practices, including leveraging AI for delivery/execution.

• Demonstrated ability to influence senior executives and drive enterprise alignment

• Strong strategic thinking, communication, and execution capabilities

• Customer-first, enterprise and outcomes-focused mindset

• Strategic and forward-thinking; executive presence and communication skills (verbal and written)

• Data-driven decision maker

• Innovative and growth-oriented

• Curious and adaptive leader who embraces emerging technologies, including AI-enabled experiences

• Driven, sense of urgency, passion, excitement to deliver for customers and the team

Job Expectations:

• Ability to travel up to 20% of the time.

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Location(s):                                          

• 333 Market St. – San Francisco, California 94105

• 401 S Tryon St. – Charlotte, North Carolina 28202

Required locations listed.  

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.