Technology Director – Platform Services & Risk Management

About this role:

Wells Fargo is seeking a Technology Director – Platform Services & Risk Management to build and lead a centralized risk management function across COO Technology. This role will provide end-to-end ownership, governance, and execution accountability across four critical risk domains:

• Security Vulnerabilities
• Risk Management / Controls Execution
• End of Life (EOL) Technology
• Business Continuity Planning (BCP) / Resiliency

The Director will lead a team responsible for driving risk reduction outcomes, establishing a disciplined operating model, and ensuring regulatory, audit, and executive expectations are met consistently at scale.

Key Responsibilities:

Organizational Leadership & Strategy

• Build and lead a high-performing risk team (Risk Leads, Analysts, and SMEs) aligned to the four priority domains
• Define and execute a COO Technology risk strategy aligned to enterprise risk appetite and regulatory expectations
• Establish clear ownership models, roles and responsibilities, and accountability mechanisms across platforms and application teams

Executive Engagement & Strategic Support

• Organizational Design Support: Playing a key role in the design and implementation of the new organizational structure itself, including defining roles and responsibilities, optimizing workflows, and ensuring smooth transitions
• Data Analysis and Insights: Analyzing key organizational and operational metrics and providing data-driven insights to the executive team to inform strategic decision-making
• Acting as a Proxy for the Executive: Representing the executive in meetings or discussions, requiring a strong understanding of the executive's vision and priorities and the ability to make decisions on their behalf
• Strong communicator: Ability to translate complex technology topics into easily consumable content for varying levels of executive leadership and strategic partners; able to present and adjust messaging to influence outcomes and accelerate priorities

Security Vulnerabilities (Executive Ownership)

• Own enterprise-scale execution for vulnerability risk management, including aged vulnerabilities, emergency vulnerabilities, and exception governance
• Drive remediation outcomes with clear accountability for past-due reduction, SLA adherence, and execution discipline
• Lead governance for exceptions and extension approvals, ensuring consistency, documentation, sustainability statements, and executive visibility
• Oversee implementation of rapid response processes for major vulnerability events (e.g., zero-day, cyber events) to accelerate assessment and remediation

Risk Management & Control Execution

• Own COO Technology’s risk management framework execution, including:
  • Control management (design, execution, and evidence)
  • Certifications and attestations
  • Issue and remediation tracking
• Ensure audit readiness across all domains, including coordination for regulatory exams, internal audit, and independent testing
• Deliver executive-ready risk reporting with actionable insights, highlighting exposure, trends, and required decisions
• Identify and remediate systemic control gaps, process breakdowns, and ownership ambiguity

End of Life (EOL) Governance

• Lead governance across hardware and software lifecycle risk, including EOL identification, remediation strategy, and tracking
• Ensure all EOL assets have a defined path (upgrade, migrate, decommission, or exception) with timelines and ownership
• Drive reduction in non-current technology risk exposure, minimizing reliance on exceptions
• Provide portfolio-level visibility into EOL posture, risks, and remediation progress

BCP / Resiliency Leadership

• Own COO Technology resiliency posture, including:
  • BCP plan completeness and quality
  • Recovery strategies (RTO/RPO alignment)
  • Execution of enterprise resiliency exercises and validation activities
• Lead coordination across business, technology, and third parties to ensure recovery strategies are viable and executable
• Ensure compliance with enterprise resiliency policies, timelines, and documentation standards
• Drive improvements to resiliency maturity, including third-party dependency risk and recovery readiness

Governance, Operating Model & Execution Discipline

• Establish and run a structured governance model, including:
  • Intake and prioritization processes
  • Weekly and monthly governance forums
  • Risk escalation and decision frameworks
  • Closure validation and tracking
• Define and enforce a single source of truth for risk reporting across vulnerabilities, EOL, and resiliency
• Standardize metrics, KPIs, and reporting aligned to executive, regulatory, and audit expectations
• Partner with Cybersecurity, Platform Leaders, Resiliency teams, and Independent Risk to drive execution and alignment

Required Qualifications:

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through a combination of work experience, training, military experience, or education
• 4+ years of management or leadership experience

Desired Qualifications:

• Deep experience with:
  • Vulnerability management at scale (enterprise or program-level)
  • EOL / lifecycle governance
  • BCP / operational resiliency programs
• Familiarity with enterprise risk frameworks, audit and regulatory processes, and technology control environments
• Strong executive communication skills with the ability to translate technical risk into business impact and drive decision-making
• Ability to operate in a highly matrixed environment and influence across multiple stakeholder groups
• Strong governance, risk management, and execution discipline
• Ability to present effectively to senior leadership and executive audiences
• A deep understanding of the business and strong influencing skills, ability to mediate conflicts, streamline processes, and fostering a collaborative culture across WFT

Job Expectations:

• Must be able to work onsite in one of the posted locations

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.