Senior Tech Operations Vendor Management Manager

About this role:

Wells Fargo is seeking a Senior Technology Operations Vendor Management Manager. 

This role is a key leadership position within the Infrastructure Operations Reliability (IOR) responsible for leading governance, risk, and performance oversight of third-party technology vendors supporting core infrastructure and operations.  You will own end-to-end vendor lifecycle management, including selection, onboarding, performance management, renewals, and offboarding. You will ensure a strong risk and control framework is in place across all vendors, aligned with regulatory, security, and operational standards. The position requires close partnership with Technology, Risk, Compliance, and Procurement teams to effectively manage vendor-related risks, including cyber, resiliency, data, and regulatory concerns. You will drive vendor performance management through SLAs, KPIs, scorecards, and issue remediation, while also leading audits, control testing, and remediation efforts tied to vendor operations. Additionally, you will manage escalations and oversee incidents involving key third parties, and build or influence teams to deliver consistent, scalable vendor governance practices across the organization.

In this role, you will:

• Manage and develop teams of individual contributors and managers in roles with moderate complexity and risk in Technology Operations
• Manage the operational outcomes of key IT services delivered by vendors, other operations teams, and product teams
• Engage and influence stakeholders, internal partners and peers
• Identify and recommend opportunities for technology operations process improvement and development
• Leverage metrics to support infrastructure associated with applications that are highly automated, and latency sensitive, client facing and internal applications consumed by the Business
• Drive key strategic initiatives associated with infrastructure availability
• Work with IT risk management, compliance and all lines of defense, including Audit, to ensure platform risks are proactively managed
• Institute controls in partnership with Operation Risks to ensure risk management is sustainable
• Manage the costs, demand and resource capacity for the team resources, leveraging external resources as needed
• Determine appropriate strategy and actions of technology operations team to meet deliverable
• Interpret and develop policies and procedures
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Technology Operations experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years in vendor management / third-party governance roles
• 3+ years of management or leadership experience
• 2+ years in a direct management role

Desired Qualifications:

• 7+ years in IT Service Delivery, Desk Side Support or Field Technology operations
• Strong understanding of the Wells Fargo supply chain process 
• Familiarity with the Technology contract and financial approval process
• Demonstrated leadership in large-scale, multi-site support environments (Service Desk + Field Tech)
• Experience managing hybrid workforce models (FTE + vendor + contractors)
• Understanding of IT control frameworks and regulatory requirements
• Proven ability to: Design and implement operational controls, governance models and translate regulatory requirements into Service Desk workflows and SOPs
• Experience leading audit readiness, evidence collection, and control validation

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.