Commercial Collections Manager

About this role:

Wells Fargo is seeking a Commercial Collections Manager in Transactions and Processing as a part of Commercial Banking Operations. Learn more about our career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Manage and develop a team engaged in the review and monitoring of accounts, collections, late charges and resolving customer disputes
• Determine volume and profit goals with organizational impact and identify opportunities to determine appropriate course of action and conduct investigative steps to fully identify the issues within defined scope of responsibilities
• Identify and recommend opportunities for process improvement and risk control development
• Consult regarding moderately to highly complex transactions, and determine appropriate course of action
• Oversee team, operations, and compliance to implement strategies for the business area
• Present recommendations to meet business objectives
• Monitor of bankruptcy proceedings and assist in litigation proceedings
• Participate and collaborate with peers and team regarding inquiries of moderate complexity
• Make decisions and resolve issues regarding creation of initiatives, research of service standards, market trends, and emerging issues to develop new business strategies, improve group performance of Commercial Collections team, and to meet business objectives
• Interact directly with internal and external customers
• Manage allocation of people and financial resources for Commercial Collections
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• 2+ years of management experience
• 1+ years of commercial lending or collections experience
• Leadership skills including coaching, training, and mentoring
• Advanced Microsoft Office skills
• Strong Microsoft Excel skills including proficiency with data analytics and pivot tables
• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Proven organizational, multi-tasking, and prioritizing skills, as well as the ability to influence and negotiate
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Hybrid work schedule

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.