AI Ops Principal Engineer

About this role:

Wells Fargo is seeking a Principal Engineer – AIOps to join Platform Strategy & Transformation as part of Commercial & Corporate and Investment Management Technology (CCIBT) group. Learn more about the career areas and business divisions at wellsfargojobs.com.

This role sits at the core of CCIBT’s Zero Touch Production (ZTP) transformation agenda, driving the strategy, architecture, and execution of next‑generation AIOps capabilities across the enterprise. You will define and deliver intelligent, autonomous operations by leveraging AI/ML, observability, automation, and event-driven architectures to minimize manual intervention, improve resilience, and enable self-healing systems.

You will partner closely with senior engineering, platform, SRE, and business leaders to accelerate AIOps adoption, embed intelligence into production ecosystems, and deliver measurable improvements in availability, efficiency, and operational risk reduction.

This is a hands-on senior developer role requiring strong development skills and ability to work with advanced automations using technologies like Robotic Process Automation (RPA), Artificial Intelligence, Low-code technologies like UiPath, Microsoft Power Platforms, Google ADK, LangChain, LangGraph, Alteryx etc.

In this role, you will:

• Lead the strategy, design, and execution of AIOps platforms and capabilities to enable Zero Touch Production across CCIBT
• Define and drive enterprise-wide AIOps roadmap, including observability, event correlation, anomaly detection, predictive insights, and automated remediation
• Architect and implement self-healing systems leveraging AI/ML, event-driven automation, and closed-loop workflows
• Drive adoption of intelligent incident management, root cause analysis (RCA), noise reduction, and auto-resolution techniques
• Establish target-state architecture and engineering standards for AIOps platforms, tooling, and integrations
• Influence enterprise technology strategy by evaluating emerging AIOps trends, tools, and frameworks
• Partner with SRE, infrastructure, cloud, and application teams to embed AIOps into SDLC, CI/CD, and production operations
• Lead large-scale engineering initiatives with cross-functional and enterprise impact
• Provide thought leadership on resilience engineering, reliability, automation, and production excellence
• Mentor and guide senior engineers and teams on AIOps best practices, architecture, and implementation
• Collaborate with risk, compliance, and governance teams to ensure secure, compliant, and auditable automation

Required Qualifications:

• 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in AIOps, SRE, production engineering, or large-scale distributed systems operations
• 4+ years of experience with Python, programming, or scripting languages
• 2+ years of experience working with Generative AI, large language models (LLM), or foundation models

Desired Qualifications:

• 2+ Agentic AI and Agent building experience
• Experience with AI-powered development or GitHub Copilot
• Proven experience designing and implementing observability, monitoring, and automation platforms at scale
• Deep expertise in AIOps platforms and tools (e.g., Prometheus, AppDynamics, Splunk, ITRS Geneos, BigPanda, OpenTelemetry ecosystems)
• Strong experience with AI/ML for IT operations, including anomaly detection, event correlation, forecasting, and intelligent alerting
• Hands-on experience with automation frameworks (e.g., Ansible, Terraform, or similar) and event-driven architectures
• Strong understanding of SRE principles, SLIs/SLOs, error budgets, and reliability engineering practices
• Experience building self-healing systems and closed-loop remediation workflows
• Proficiency in cloud platforms and cloud-native architectures (Kubernetes, microservices)
• Knowledge of data pipelines, streaming platforms (Kafka), and telemetry ingestion/processing
• Familiarity with GenAI/LLM-assisted operations, including incident summarization, knowledge mining, and automated runbook generation
• Ability to operate across complex organizational structures with strong stakeholder management and communication skills
• Proven ability to define target-state architecture, operating models, and actionable roadmaps
• Ability to manage multiple high-complexity engineering initiatives with significant enterprise impact
• Strong analytical, problem-solving, and architectural design skills
• Excellent communication and documentation skills (e.g., Confluence, Git, architecture diagrams)
• Comfortable driving transformation and influencing senior leadership in a fast-paced, evolving environment

Job Expectations:

• Ability to work on‑site at posted location
• Relocation assistance is not available for this position
• Visa sponsorship is not available for this position

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.