Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer with a strong techno-functional background to lead and transform the Workspace Technology (WT) space. This role combines strategic program management with controls governance, controls automation and operational excellence, driving enterprise-wide initiatives across mobility, endpoint management, compliance, automation, and modern workplace technologies.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

• Make decisions on technical changes and enhancements

• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Strategy & Technical Leadership

• Define and drive WT strategy covering endpoint management, UEM (Intune/Workspace ONE), VDI, and modern workplace solutions.

• Architect scalable and secure endpoint ecosystems aligned with Zero Trust principles and enterprise security frameworks.

• Lead adoption of cloud-based endpoint management and automation platforms (e.g., Microsoft Intune, Endpoint Manager, Autopilot).

• Drive AI-led operations using Microsoft Copilot, LLMs, and automation for predictive analytics, incident reduction, and self-healing systems.

• Establish enterprise-wide patching, compliance, and vulnerability management strategies across Windows, macOS, iOS, and Android.

• Define integration strategies across identity (Azure AD), security tools (Defender), and device management platforms.

• Champion device lifecycle strategy including provisioning, compliance enforcement, EOL management, and secure decommissioning.

• Lead digital employee experience (DEX) initiatives with proactive monitoring and performance optimization.

• Introduce automation frameworks using scripting (PowerShell, Python) and workflow orchestration tools.

Program Management & Strategic Execution

• Lead and execute WT transformation programs across mobility, endpoint lifecycle, and workplace technologies.

• Own end-to-end delivery including planning, execution, tracking, and reporting of initiatives.

• Drive cross-functional collaboration across engineering, security, and business teams.

• Establish governance frameworks for program tracking, risk management, and reporting.

• Design and implement scalable, standardized, and automated processes across regions.

• Leverage data analytics, dashboards, and automation for decision-making and reporting.

Controls, Compliance & Operations

• Align WT controls with frameworks such as ITIL, ISO 20000/27001, and COBIT.

• Conduct audits, identify gaps, and implement remediation plans.

• Perform root cause analysis for incidents and control failures.

• Support mobile patch lifecycle, including release, deployment, and compliance.

• Manage OS deprecation and End-of-Life (EOL) device removal.

Core Technical Systems & Integration Capabilities

• Design and implement enterprise-grade systems integration architectures across workplace platforms, ensuring seamless interoperability between endpoint management (Intune), identity services (Azure AD), ITSM (ServiceNow), and asset/configuration systems (CMDB/SACM).

• Engineer end-to-end device lifecycle automation pipelines, integrating provisioning (Autopilot), application deployment, compliance enforcement, and telemetry feedback loops using Microsoft Graph APIs and workflow orchestration tools.

• Develop and maintain integration frameworks leveraging REST APIs, webhooks, and event-driven architectures to connect disparate systems such as inventory platforms, logistics tools, endpoint management solutions, and enterprise data platforms.

• Build and manage scalable automation solutions using PowerShell, Python, and low-code platforms (Power Automate), enabling zero-touch operations, automated remediation, and operational efficiency at scale.

• Enable data-driven operations by integrating endpoint telemetry (Intune, Defender, DEX tools) with analytics platforms (Log Analytics, Azure Monitor, Power BI) to drive predictive insights, anomaly detection, and proactive incident prevention.

• Implement identity-centric security integration using Azure AD, Conditional Access, and Zero Trust frameworks, ensuring secure access across devices, applications, and networks.

• Integrate ITSM and operational workflows (ServiceNow) with endpoint and infrastructure layers for automated ticketing, incident correlation, change management, and compliance tracking.

• Design and govern CMDB and asset intelligence integrations, ensuring accurate, real-time synchronization of device inventory, ownership, configuration state, and lifecycle status across enterprise systems.

• Architect cross-platform endpoint integration strategies across Windows, macOS, iOS, and Android ecosystems, ensuring consistent policy enforcement, application delivery, and compliance posture.

• Drive Digital Employee Experience (DEX) platform integrations, combining monitoring tools with automation engines to enable self-healing endpoints and real-time user experience optimization.

Job Expectations:

• Strong program and project management experience.

• Deep expertise in endpoint management (Intune, SCCM, Mobile Device Management).

• Experience with security tools such as Microsoft Defender, Conditional Access, and Zero Trust models.

• Strong scripting/automation skills (PowerShell preferred).

• Advanced data analysis and reporting skills.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.