Lead Digital Product Manager / Zelle Digital Payments

About this role:

Wells Fargo is seeking a Lead Digital Product Manager to support the strategy, delivery, governance, and ongoing optimization of the Zelle digital payments experience within Consumer Banking and Lending (CBL). For additional information on lines of business, refer to the external careers site at www.wellsfargojobs.com.

This role will manage customer-facing web and digital journeys, including public site content, onboarding experiences, messaging, and release readiness, while partnering across product, technology, risk, legal, compliance, fraud, marketing, and external partners to deliver secure, compliant, and customer-first payment experiences.

In this role, you will:

• Act as key participant in large-scale planning; Use data, market research, payments knowledge, and stakeholder input to inform product strategy, ​Objectives and Key Results (OKRs), roadmap decisions, and future enhancements
• Influence product strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors; Translate business, customer, risk, compliance, and operational needs into clear product requirements and epics
• Lead a broad team of product professionals to meet deliverables and drive new initiatives; Support the Zelle digital experience across web, mobile, online, onboarding, and customer messaging channels
• Lead the development and execution of complex business plans, programs and initiatives which have impact across the enterprise with broad impact; Manage the product roadmap, backlog, and delivery priorities for Zelle and related digital payment capabilities
• Make decisions in product strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements; Govern Zelle customer-facing messaging, including alerts, bilingual English and Spanish content, educational content, error messages, public site updates, and notifications; Identify, document, and escalate defects, material changes, governance approvals, production issues, audit requests, and regulatory or risk inquiries
• Potentially lead projects, teams or serve as a peer mentor
• Review and analyze complex product strategy for product/functionality/experience area; Monitor customer experience, product performance, operational metrics, error trends, feedback, and reporting to identify opportunities for simplification and continuous improvement
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals; Develop executive-ready updates, presentations, reporting, and communications that clearly summarize status, risks, decisions, customer impacts, and outcomes

Available Locations: Relocation assistance is not available for this position.

• 2700 and 2800 S. Price Road, Chandler, AZ
• 1150 W. Washington Street, Tempe, AZ
• 600 S. 4th Street, Minneapolis, MN
• 401 S. Tryon Street, Charlotte, NC
• 3075 Loyalty Circle, Columbus, OH

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Advanced analytical, strategic thinking, and problem-solving skills to assess complex data, systems, and architectures, identify risks and opportunities, and drive data-driven decisions with high attention to detail and accuracy
• Advanced communication, collaboration, and influencing skills to align stakeholders, build trust, and convey complex information clearly across all organizational levels, including senior leadership
• Advanced organizational and execution skills to manage competing priorities and lead complex cross-functional initiatives, aligning stakeholders across compliance, marketing, operations, product, risk, technology, and leadership in a matrixed environment
• Demonstrated ability to work independently, take initiative, exercise sound judgment, and deliver strategic outcomes with professionalism and integrity
• Experience driving change, process improvement, and operational efficiency initiatives that deliver measurable business results
• Experience leveraging AI and automation tools to improve efficiency and delivery outcomes
• Experience with Agile or Scrum product management and end-to-end digital delivery, including tools such as Jira, and leading product development and modernization initiatives such as automation and cloud transformation
• Experience with digital payment capabilities such as Zelle, bill pay, direct pay, or real-time payments, and knowledge of payment ecosystems and emerging payment rails
• Experience within financial services or regulated environments, including risk identification, audit, compliance, emerging payments trends and payment rails, fraud, and engagement with third-party or external network partners
• Experience with high-volume, mission-critical, Application Programming Interface (API)-driven platforms supporting customer-facing web, mobile, and digital banking experiences
• Strong technical knowledge of APIs, data integration, and system connectivity, with experience supporting digital platforms, including responsive web design, content migrations, content governance, UX optimization, and customer journey improvements
• Strong understanding of UAT coordination, release validation, defect management, production readiness, and customer-facing content review
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Project, and Teams) skills
• Bilingual English/Spanish customer-facing digital content validation experience

Job Expectations:

• Ability to travel up to 10%
• Adhere to standards outlined with written policy as well as applicable State and Federal regulations
• This position is not eligible for Visa sponsorship
• Willingness to work on-site at stated location on the job opening

Pay Range:  

Minnesota: $119,000- $206,000 annually

Actual salary will depend on location, experience, and qualifications.

IMPORTANT INFORMATION: 

• AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS
• Once your application is received, Wells Fargo will make initial contact with you via e-mail
• Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile
• If your contact information has changed, please update prior to applying to this position
• Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.