Principal Digital Product Manager – Workplace Technology Consumer Retail Banking

About this role:

Wells Fargo is seeking a Principal Digital Product Manager to serve as the Workplace Technology Experience Lead for the Consumer/Retail Banking line of business. This is a Senior, business‑facing product leadership role responsible for shaping, prioritizing, and delivering workplace technology experiences that support highly regulated, time‑sensitive, and globally distributed users.

In this role, you will function as the single point of accountability between Consumer/Retail Banking leadership and Workplace Technology, acting as a strategic partner and trusted advisor. You will ensure employee needs are translated into clear product strategies, disciplined prioritization, compliant delivery, strong adoption, and measurable business outcomes.

Workplace Technology includes end‑user computing, collaboration and messaging platforms, regulated communications, shared services (print and audiovisual), and internally developed AI and productivity tools. The role requires close partnership with technology, operations, risk, compliance, legal, cyber security, and records management to ensure solutions are compliant by design, scalable, resilient, and aligned to enterprise standards.

This role focuses on the “why” and “what” rather than solution engineering, with accountability for portfolio direction, value realization, and executive communication across the workplace technology landscape supporting Consumer/Retail Banking.

In this role, you will:

• Serve as the senior workplace technology partner for CIB, accountable for translating business needs into prioritized, outcome‑driven product strategies

• Develop and maintain a rolling 12–18 month workplace technology roadmap aligned to business strategy, employee workflows, regulatory obligations, and enterprise standards

• Partner with CIB leaders and COOs to understand business processes, productivity challenges, and risk considerations, translating insights into investment‑ready priorities rather than feature requests

• Lead portfolio prioritization and trade‑off discussions across competing demands, aligning initiatives to firmwide strategy, funding, capacity, and Run‑the‑Bank commitments

• Present decision‑ready options to executive stakeholders that clearly articulate value, cost, risk, and delivery trade‑offs

• Partner with Workplace Technology domain product owners (e.g., End User Compute, Collaboration, Regulated Messaging, Print, AV, Productivity Platforms) to influence solution direction while respecting clear ownership boundaries

• Ensure regulatory, risk, security, records management, and compliance requirements are embedded from inception into all workplace technology initiatives

• Drive adoption and value realization by defining success measures, tracking outcomes post‑delivery, and partnering on communications and change management

• Act as a clear front door for CIB workplace technology needs, reducing fragmentation and addressing shadow IT through alignment with enterprise platforms

• Strengthen governance through effective decision forums, clear accountability, and consistent executive communication without adding unnecessary bureaucracy

• Serve as a senior advisor to leadership, representing Workplace Technology in enterprise and industry forums as appropriate

Required Qualifications:

• 10+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education

• 5+ years of experience working in the banking industry

Desired Qualifications:

Education & Experience

• Bachelor’s degree in Business, Technology, Engineering, or a related field; advanced degree preferred

• Experience owning end‑to‑end product lifecycles for enterprise‑scale, user‑facing technology (50,000+ users preferred)

• Experience operating in highly regulated environments

Workplace Technology & End‑User Experience

• Strong understanding of workplace technology domains, including end‑user compute, collaboration and productivity platforms, shared services (print and AV), identity and access management, and endpoint management

• Demonstrated ability to balance employee experience, security, cost, resilience, and operational simplicity

Product and Portfolio Leadership

• Ownership of a product or service portfolio with budget awareness, cost transparency, and vendor considerations

• Strong roadmap development, prioritization, and trade‑off decision‑making skills grounded in business outcomes

• Experience defining success measures, tracking adoption, and driving measurable value realization

Risk, Compliance, and Controls

• Experience designing products with built‑in controls, auditability, and evidentiary defensibility

• Ability to partner effectively with Risk, Compliance, Legal, Cyber Security, and Records Management without slowing delivery

• Skill translating regulatory requirements into practical, scalable product decisions

Stakeholder Leadership

• Proven ability to influence without authority across senior business leaders, technology teams, and control partners

• Strong executive communication skills, including decision briefs, business cases, and trade‑off discussions

• Experience managing competing priorities across diverse business groups and risk profiles

Job Expectations and Core Values:

• Be Humble: You're smart yet always interested in learning from others.

• Work Transparently: You always deal in an honest, direct, and transparent way.

• Take Ownership: You embrace responsibility and find joy in having the answers.

• Learn More: You regularly self-educate and improve your skill set.

• Show Gratitude: You show appreciation and respect to those you work with.

Sponsorship is not available for this role

Ability to travel up to 10% of the time

Ability to work a Hybrid work schedule with 3 days onsite in one of the posted locations

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.