Head of Merchant Services Product

About this role:

Wells Fargo is seeking a visionary and execution-focused Product Executive to drive product strategy, innovation, and delivery for Merchant Services across multiple client segments—including Business Banking, Commercial Banking, Corporate & Investment Banking. This includes responsibility for card-present, card-not-present, integrated payments, partner solutions, small business, commercial and enterprise merchant solutions; as well as value-added services across the payments lifecycle. 

The role carries accountability for the overall product experience and platform modernization of Merchant Services, including all internal and client facing solutions.  The role will operate in close partnership with various solution providers, digital commerce platforms, and strategic processing and network partners.

Key Responsibilities

Product Strategy & Market Leadership

• Define and lead the multi-year Merchant Services product strategy, spanning SMB, middle market, and large enterprise clients
• Shape Wells Fargo’s go-to-market position across core acquiring, integrated payments, and digital commerce ecosystems
• Identify and scale opportunities in real-time payments, eCommerce, omnichannel acceptance, payments orchestration, and merchant data solutions
• Champion innovation in areas such as digital onboarding, cash flow forecasting, and overall integration into firm wide digital assets.

Product Development & Delivery

• Build and scale secure, client-centric solutions across payment acceptance and optimization, business management, digital onboarding and servicing, and internal servicing and operations.
• Ensure consistency and scalability of product offerings across diverse client segments.
• Effectively package, launch and commercialize solutions across all merchant segments

Client Experience & Product Innovation

• Combine deep knowledge of the payments landscape with strong strategic thinking, market foresight, to champion new ideas that shape the future of our payment’s products and platforms.
• Deliver a seamless omni-channel merchant experience across in-store, online, mobile, and embedded environments
• Lead innovation in merchant-facing capabilities, including:
  • Frictionless onboarding and underwriting
  • Real-time reporting and analytics
  • Fraud and chargeback management tools
  • API-first developer experiences
• Ensure Wells Fargo products are competitive with leading acquirers, fintechs, and platform providers
• Keep up to date with emerging technologies, including stablecoin, digital assets, agentic payments, and next-gen payments.

Enterprise Execution & Platform Modernization

• Partner with Technology to modernize merchant platforms, including cloud-based infrastructure and API-driven architecture.
• Oversee large-scale product development and transformation initiatives, ensuring speed to market and execution discipline
• Drive alignment across Sales, Relationship Management, Operations, Risk, and Marketing to ensure seamless product delivery

• Ensure end-to-end compliance with card network rules, regulatory standards, and third-party risk frameworks
• Embed risk and controls into product design, balancing client experience with operational integrity
• Partner with Risk, Legal, and Compliance to navigate evolving payment regulations and network mandates

Organizational Leadership & Talent Strategy

• Navigate a complex matrix of internal stakeholders, including segment teams, risk, compliance, operations, and executive leadership.
• Drive alignment and adoption across the enterprise, ensuring successful product launches and sustained performance.
• Build and lead a high-performing product organization, including leaders across segment-based and platform-based teams
• Drive a culture of innovation, speed, accountability, and client-centricity
• Develop strong succession pipelines and next-generation product leaders

Leadership Profile

• Enterprise leader with a deep understanding of merchant acquiring economics and competitive dynamics
• Strategic visionary with the ability to anticipate disruption in payments and position the firm accordingly
• Highly influential executive capable of aligning internal stakeholders and external partners at scale
• Results-oriented leader with a strong focus on P&L impact, client growth, and market share expansion
• Champions a culture of innovation, inclusion, and accountability

Required Qualifications:

• 10+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years of Management experience

Desired Qualifications:

• Deep expertise in merchant services, including acquiring, POS ecosystems (Clover), ISV solutions, and enterprise payments
• Strong understanding of payment gateways, APIs, digital commerce platforms, and embedded finance models
• Proven success leading platform modernization and digital transformation initiatives
• Strong familiarity with card network rules, interchange economics, and merchant pricing models
• Exceptional ability to influence C-suite stakeholders and drive enterprise alignment
• Proven experience owning product portfolio strategy at scale
• Agile mindset with a bias for action and iterative execution.
• Strong analytical skills and ability to translate data into strategic decisions.
• Exceptional communication and stakeholder engagement capabilities.
• Experience managing risk and regulatory engagement in a financial services context.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.