Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Site Reliability Engineer that combines technical expertise with a passion for automation, resilience, and operational excellence. This role will partner with engineering, and application teams to design, build, and support highly available, scalable, and secure technology platforms while driving reliability improvements through observability, automation, and continuous service optimization. The ideal candidate will possess strong problem-solving skills, a customer-focused mindset, and the ability to lead incident response, root cause analysis, and reliability initiatives that reduce risk and improve the overall stability of enterprise services.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area

• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Work with vendors and other technical personnel for problem resolution

• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards

• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of demonstrated experience leading Production Application Support at scale, including ITIL-aligned incident, problem, and change management

• 3+ years of experience implementing application Observability through tools such as AppDynamics, Splunk, Elastic, BigPanda (AIOPS), Grafana, Microsoft Application Insights

• 3+ years of experience supporting large‑scale Java and .NET applications; strong RDBMS expertise (Oracle, MSSQL); NoSQL experience (MongoDB) a plus

Desired Qualifications:

• Experience supporting AI/ML-enabled production systems, including reliability, scalability, and operational risk management for LLM- or agent-based workflows

• Understanding of AI operational concerns such as model observability, prompt/configuration change management, data drift, failure modes, and integration of AI signals into incident response and SRE practices.

• Thorough understanding of application environment implementations, including on prem, client server, on prem cloud, hybrid cloud and public cloud

• Experience using and configuring Continuous Integration Continuous Deploy (CICD) tools including Jenkins, Artifactory, Harness as well as Terraform

• Proven experience reducing operational toil through automation (Ansible or equivalent), including runbook automation and self‑healing patterns

• Experience operating resilient systems, including traffic management (F5, AVI), fault tolerance, and data replication

Job Expectations:

• Periodic availability for evening and weekend On-Call

• Expectation of at least 3 days per week in office

Locations:

• 1525 W. W.T. Harris Blvd, Charlotte, North Carolina

• 800 S. Jordan Creek Pkwy, Des Moines, Iowa

• 550 S. 4th St., Minneapolis, Minnesota

• 401 W. Las Collinas Blvd., Dallas, Texas

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.