Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer to lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams on Mainframe /iSeries applications/NDM’s/CA7 and Autosys.

The Mainframe Operations team monitors all Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support. Responsible for batch processing and CICS availability SLA’s. Mainframe Operations has enterprise accountability for every Mainframe Application - including but not limited to - Hogan, ICS, ACH, Trust, and Mortgage.

In this role, you will:

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Hands-on experience with Mainframe /iSeries applications/NDM’s/CA7 and Autosys
• Experience in JCL (Job Control Language), HMC & System IPL’s, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences
• Experience in SRE concepts (SLAs, SLOs, error budgets)
• Strong automation using Scripting & Automated Testing  Python / Shell scripting / PowerShell/Ansible
• Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

Desired Qualifications:

• 4+ years' experience of Mainframe technology TSO/JCL/DB2/COBAL/CICS technology delivery and relationship management experience with small and large business units in a large corporate environment
• 4+ years' experience of complex issue resolution experience/ Sense of urgency to handle the issue reported and drive it until closure.
• 2+ years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment
• Experience in Systems Engineering and operations and SRE/ Adherence to Timely login and logout being part of the Command Center
• Focus and lead the process improvements in the scope of command center, monitoring and technical teams
• Willingness to learn regularly in the dynamic changing environment
• Adhere to the defined KPI’s (SLA/SLO) and performance goals to ensure the performance is at par to meet the individual / team metrics
• Timely notifications to teams, leadership / executives with quality updates of the incidents adhering to the SLAs.

Job Expectations:

• Ability to be available at desk throughout the scheduled shift hours and ensure follow break management coordinating with leads globally
• Adhere to HR policies, shift availability, team meeting and daily cadence
• This role is not eligible for Visa sponsorship
• This role is not eligible for relocation assistance.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.