Lead Digital Product Manager, Merchant Services Product

About this role:

Wells Fargo is seeking a Lead Digital Product to play a key role within the Merchant Services User Acceptance Testing (UAT) function, partnering closely with Product, Technology and Business stakeholders to ensure solutions are thoroughly validated and ready for production.  

This role will help drive the end-to-end UAT lifecycle, from early requirements and test planning through execution, defect management, readiness assessment and postproduction validation. This individual will translate complex business requirements and customer journeys into comprehensive teste scenarios that validate functionality, end to end experience and business outcomes.  establishes the operating frameworks, reporting, and governance disciplines that enable informed decision-making, execution excellence, and business growth across the Merchant Services Product organization.

This role will also contribute to the continued maturation of the UAT operating model by establishing consistent testing practices, governance, reporting, traceability and quality standards across initiatives. Success requires strong critical thinking, attention to detail, cross functional leadership, and the ability to identify risks and gaps before solutions reach customers or production.

The ideal candidate is comfortable working across multiple complex initiatives simultaneously, challenging assumptions, asking the right questions, and serving as a trusted partner to Product and Technology while maintaining an independent quality and customer focused perspective.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Translate high-level business requirements into testable conditions and acceptance criteria, ensuring solutions meet business and user needs.
• Perform end-to-end platform integrations, with the ability to identify, document, and validate positive, negative, and edge-case testing scenarios.
• Develop, document, and execute end-to-end user acceptance testing (UAT) plans, validating functionality, integrations, and business outcomes.
• Partner with business, technology, and enterprise stakeholders to resolve complex issues, remove delivery obstacles, and achieve strategic objectives.
• Drive UAT readiness by evaluating requirements, test coverage, environments, data, access, dependencies and entry/exit criteria prior to test execution.
• Identify, document, communicate, and escalate defects, risks, and gaps that could impact customer experience, business outcomes, or production readiness.
• Provide clear UAT status reporting, including test execution process, defect trends, risks, blockers and readiness assessments to key stakeholders and leadership.
• Support production readiness and postproduction validation to confirm expected functionality and business outcomes following implementation.
• Contribute to the development and continue improvement of UAT standards, governance, processes, tools and testing practices across the organization.
• Provide leadership, coaching, and mentorship to cross-functional teams while fostering a culture of accountability, collaboration and quality.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 5+ years of Agile delivery experience, including backlog management, requirements gathering, prioritization, and execution of new and in-flight work.
• Experience developing, documenting, and executing end-to-end user acceptance testing (UAT) plans, validating functionality, integrations, and business outcomes.
• Strong understanding of end-to-end platform integrations, with the ability to identify, document, and validate positive, negative, and edge-case testing scenarios.
• Knowledge of Merchant Services and payments, including an understanding of products, platforms, operational processes, and client needs.
• Experience writing user stories, business requirements, and acceptance criteria using Agile tools such as Jira, Confluence, or similar platforms.
• Review and accept completed user stories, ensuring deliverables meet established acceptance criteria and quality standards.
• Strong analytical, problem-solving, and critical thinking skills with the ability to assess customer, operational, process, and technology impacts.
• Proven ability to proactively identify risks, dependencies, roadblocks, and production issues, and develop effective recommendations and mitigation strategies.
• Demonstrated success influencing and collaborating across business, product, technology, and leadership teams at all organizational levels.
• Ability to translate complex business, operational, and technical concepts into clear, actionable insights that support sound decision-making.
• Excellent written, verbal, and executive communication skills, including the ability to present findings, recommendations, and outcomes to stakeholders.
• Proven ability to navigate ambiguity, adapt to change, manage competing priorities, and thrive in a fast-paced, collaborative environment.

Posting Locations:

• 550 South Tryon Street - Charlotte, North Carolina, 28202
• 1525 W T Harris Boulevard - Charlotte, North Carolina, 28262
• 800 South Jordan Creek Parkway - West Des Moines, Iowa, 50266

Job Expectations:

• Ability to work at one of the locations in this job posting.
• This position currently offers a hybrid work schedule.
• Flexibility to support global teams across time zones.
• This position is not eligible for Visa Sponsorship.
• This position does not offer relocation assistance.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.