Lead Business Accountability Specialist - Consumer Banking & Lending (CBL) CAO Risk Governance, Strategy & Enablement Team

About this role:

Wells Fargo is seeking a Lead Business Accountability Specialist to join the Consumer Banking & Lending (CBL) CAO Risk Governance, Strategy & Enablement Team. This highly visible role provides a unique opportunity to influence governance strategy, drive enterprise-wide initiatives, deliver enablement solution and partner across multiple Consumer Banking & Lending products and functions.

The successful candidate will serve as a trusted advisor and strategic partner to business leaders, enterprise partners, control functions, and enterprise stakeholders. This individual will identify governance enablement opportunities, drive optimization efforts, and lead complex programs that strengthen risk management while enabling business objectives.

This role requires a leader who can think strategically, influence across organizational boundaries, and execute effectively in a fast-paced, highly matrixed environment.

• Lead large-scale initiatives focused on process and control optimization, process improvement, and operational effectiveness with Automation and AI top of Mind.
• Drive change through influence and execution including aligning stakeholders around a shared vision, translating complex ideas into plain language, navigate organizational complexity and competing priorities, build ownership and momentum across teams and establish clean plans, accountability and execution pathways.
• Lead transformation efforts including leadership skills to diagnose business challenges, re-design processes, build and manage use cases, understand low-cost technology solutions, measure value, utilize AI for analysis, discovery and workflow streamlining.
• Evaluate end-to-end third-party operating models and contracts and identify opportunities to streamline workflows, reduce manual effort, and improve scalability.
• Lead process redesign initiatives that simplify third-party engagement, contracting, monitoring, and reporting activities.
• Experience in managing financial plans and budgets and analyzing opportunities to calculate value propositions with process redesign and automation and tool usage.
• Develop data-driven recommendations that optimize supplier utilization while balancing business, risk, and operational requirements.
• Build business cases that quantify financial benefits, implementation costs, and expected return on investment.
• Influence and support key enterprise initiatives, ensuring alignment with governance and enterprise expectations.
• Develop executive-level communications, presentations, and recommendations for senior leadership.
• Drive accountability and sustainable outcomes across enterprise-wide initiatives.
• Lead complex initiatives with broad impact which are designed to mitigate current and emerging business risk issues and concerns; act as key participant in large-scale, cross-functional planning for the business
• Assess, analyze, and design complex and multi-faceted controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring
• Make decisions in complex and multifaceted situations requiring solid understanding of business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; influence and lead key business partners to meet deliverables and drive new initiatives
• Strategically collaborate and consult with peers, colleagues, and mid to senior-level managers to identify current and emerging risks associated with business activities and operations, and provide guidance in interpreting, developing, and implementing risk-mitigating strategies
• Act as liaison for the business with external parties to support timeliness, appropriate response strategy, and effectiveness of communications and materials
• May lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, education

Desired Qualifications:

• Demonstrated experience leading large-scale governance, risk, control, compliance, operational excellence, or business transformation initiatives.
• Strong program and project leadership skills with the ability to execute across a complex, matrixed organization.
• Proven ability to influence stakeholders at multiple levels, including senior and executive leadership.
• Ability to think beyond immediate challenges and develop scalable automated / AI, long-term solutions.
• Experience identifying and implementing process improvements and control optimization opportunities.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Excellent verbal, written, and presentation communication skills.
• Ability to navigate ambiguity and drive results in a dynamic environment.
• Knowledge of enterprise control frameworks, operational risk management, and regulatory expectations.
• Experience leading enterprise-wide initiatives that span multiple business groups and support functions.
• Proven track record of balancing business enablement with strong governance and risk management practices. 

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening.

• This position offers a hybrid work schedule.

• Relocation assistance is not available for this position.

• This position is not eligible for Visa sponsorship.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.