Systems Operations Senior Manager(Application Packaging and Software Distribution)

About this role:

Wells Fargo is seeking a Systems Operations Senior Manager to lead our Enterprise Application Packaging and Software Distribution function. This role is responsible for ensuring that business-critical software is packaged, tested, deployed, maintained, and retired efficiently and securely across Windows and macOS environments.

This role is accountable for Desktop software delivery to 250K+ endpoints that directly impacts employee productivity, endpoint security, software compliance, and the overall user experience. Lead a team of engineers responsible for delivering software to thousands of endpoints globally while driving modernization through automation, AI, and modern endpoint management practices.

In this role, you will:

• Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems

• Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems

• Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review

• Perform network assessments, security audits, and system enhancement consultations

• Determine appropriate strategy and actions of Systems Operations team to meet moderate to high-risk deliverables

• Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

• Provide implementation support for key risk initiatives

• Collaborate with and influence all levels of professionals, analysts, or associates

• Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages

• Manage allocation of people and financial resources for Systems Operations

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• Drive the strategy, devise roadmap, and operational delivery of enterprise application packaging and software distribution services.
• Lead teams responsible for application onboarding, packaging, deployment, patching, vulnerability remediation, lifecycle management, and software retirement.
• Ensure software is delivered securely, reliably, and at scale while meeting business, regulatory, and security requirements.
• Drive large-scale software deployments, operating system migrations, and enterprise remediation initiatives.
• Practice and encourage a culture of ownership, accountability, operational discipline, and continuous improvement across the organization.
• Establish high performance service metrics and use data to improve reliability, deployment success rates, service quality, and user satisfaction.
• Partner closely with Cyber Security, Infrastructure, Architecture, Workplace Technology, and Business Technology teams to deliver enterprise priorities.
• Drive adoption of automation, self-service capabilities, and AI-driven solutions that improve engineering productivity and operational efficiency.
• Lead vendor relationships, financial planning, workforce strategy, and service governance.
• Develop future leaders and create an environment where teams are empowered to innovate, solve problems, and deliver results.

Job Expectations:

• 7+ years of Enterprise Endpoint Engineering, Workplace Technology, or Infrastructure experience.
• 7+ years of leadership experience managing global delivery teams.
• Proven experience managing enterprise application portfolios and large-scale endpoint deployments.
• Proven experience leading enterprise engineering or operations teams in a large and complex environment.
• Strong people leadership skills with a demonstrated ability to build, coach, and retain high-performing teams.
• Ability to influence senior stakeholders, drive alignment across organizations, and lead through change.
• Strong operational mindset with a focus on reliability, quality, risk management, and continuous improvement.
• Experience modernizing enterprise software delivery through automation and AI.
• Experience building self-service software deployment and application onboarding capabilities and supporting Cloud PC, Virtual Desktop, and hybrid workplace environments.
• Strong understanding of enterprise security, compliance, and operational risk management.
• Microsoft, Azure, ITIL, or related industry certifications.

• Microsoft Intune & Modern Endpoint Management including application deployment, remediation, endpoint compliance, Autopatch, Update Rings, and Endpoint Analytics.
• Application Packaging Engineering including Numecent Cloudpaging, AdminStudio, InstallShield, MSIX, and PowerShell-based deployment frameworks.
• Enterprise Software Distribution & Security Remediation including large-scale deployments, patching, software lifecycle management, release governance, and vulnerability remediation.
• Automation & Platform Engineering leveraging PowerShell, Microsoft Graph API, Azure services, DevOps practices, and workflow automation.
• AI-Enabled Software Delivery using Microsoft Copilot, Azure OpenAI, AI Agents, and intelligent automation to improve software deployment and operational efficiency.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.