Service Now Senior Engineer

Wells Fargo is back in the office collaborating for fabulous outcomes!

This role is a hybrid position and in the office three days a week and work from home two days a week.

The role is seated in the city posted on the req.

There is no visa sponsorship or visa transfers for this position.

If you're a ServiceNow builder, not a ServiceNow administrator, this opportunity is for you. You'll own the delivery of enterprise-scale solutions, implementing APIs, integrations, workflows, and Service Catalog capabilities while supporting a bi-weekly release cycle.

We're looking for a certified ServiceNow expert who combines strong engineering capabilities with AI-enabled development practices and excels at partnering across teams to turn business requirements into scalable, production-ready solutions.

In this role, you will:

• Lead moderately complex initiatives and deliverables within technical domain environments

• Contribute to large scale planning of strategies

• Design, code, test, debug, and document for projects and programs associated with technology domain, including upgrades and deployments

• Review moderately complex technical challenges that require an in-depth evaluation of technologies and procedures

• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

• Collaborate and consult with peers, colleagues, and mid-level managers to resolve technical challenges and achieve goals

• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff

• Work with Agile Scrum Team  composing of delivery team members  located both onshore and offshore.

• Demonstrate proficiency in using AI-assisted development and analysis tools (e.g Github Copilot, NowAssist, and approved code centric agents)

• Leverage AI to accelerate system design, coding, testing, analysis and troubleshooting

• Apply strong technical judgement when validating and integrating AI-assisted outputs into solutions

• Understand and account for model limitations, security risks and operational considerations.

• Apply AI responsibly in development and production environments

Required Qualifications:

• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of ServiceNow experience

• 3+ years of ServiceNow experience with Service Catalog

• 3+ years of experience implementing ServiceNow

• 3+ years of experience with Agile in a development environment

• 3 + years of API development and other integration framework

• 2+ years of GenAI/Agentic AI development using tools such as NowAssist, Tachyon and other AI modelling tools

• ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, AND (CAD) Certified Application Developer

• Support ServiceNow platform upgrades and patches during off-hours, production releases and validate Service Catalog implementations

Desired Qualifications:

• Web Services and integration experience

• Knowledge and understanding of technology architecture: solutions involving API development

• Ability to develop reports and metrics

• Knowledge and understanding of all phases of project development and testing lifecycle

• Experience in testing automation using Testing tools such as ATF, Playwright, Octane and others

• Experience using the team collaboration software Confluence

• Other ServiceNow Certifications

Job Expectations:

• Wells Fargo will only consider candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship or a work visa transfer from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

• Willingness to work on-site 3days a week, 8hours a day, at stated location on the job opening (This position offers a hybrid work schedule)

• Relocation assistance is not available for this position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.