Lead Legal Operations Processing

About this role:

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place.

Living the Well Life means you’re supported in life, not just work. It means having robust benefits,  competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!

About the job:

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more about the career areas and lines of business at www.wellsfargojobs.com

Wells Fargo is seeking a Lead Legal Operations Processing as part of Consumer and Small Business Banking Operation

In this role, you will:

• Support performance in the daily activities of teams that handle subpoenas, levies and other legal document inquiries for efficiency, quality control and overall effectiveness of team.
• Provide feedback and present ideas for improving or implementing processes and tools with functional area impact.
• Perform or guide others on complex operational tasks or initiatives that require planning, evaluation, and interpretation.
• Respond to escalated inquiries from internal customers or external customers, government agencies or outside attorney's.
• Independently prioritize work and provide daily leadership and mentorship to team.
• Lead projects or initiatives to improve operational performance, implement new or reviewed processes or procedures to reduce risk exposure.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• 4+ years of Legal Operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 4+ years of leadership experience, providing daily coaching, training, motivating, and performance feedback to high‑production teams in high‑stress environments.
• Prior experience with legal order processing.
• 4+ years of experience leading projects or initiatives aimed at improving operational performance, implementing new or revised processes and procedures, and reducing risk exposure.
• Demonstrated ability to identify potential operational issues and assess legal risks.
• Strong analytical skills with a solution‑oriented mindset and the ability to consistently meet deadlines.
• Consistent track record of meeting or exceeding high production and quality standards.
• Proven ability to perform effectively in a fast‑paced, high‑demand environment while managing and balancing multiple priorities.
• Ability to make timely, independent judgment decisions in a results‑driven environment.
• Ability to independently prioritize work while providing daily leadership, guidance, and mentorship to team members.

Job Expectations:

Schedule:

• Monday-Friday within 8:00am -8:00pm
• Frequent Opportunities for Overtime, may become required due to business need

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 6-8 weeks. Training hours are 9:00 a.m. – 5:30 p.m. Monday - Friday.  You are required to attend the full duration of this paid 6-8 weeks of training.
• We’re open from Monday – Friday 8:00am-8:00pm. Your regular work schedule will be based on business need and may include working at least one weekend day.
• Position is Hybrid after training period
• This position is not eligible for Visa sponsorship

• No relocation

Posting Location:

• 800 Jordan Creek Pkwy, West Des Moines, IA 50266
• 1305 W 23rd St, Tempe, AZ 85282
• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at either of the posted location )

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.