Lead Digital Product Manager - CIAM

About this role:

Wells Fargo is seeking a Lead Digital Product Manager. In this role, you will drive product strategy, roadmap execution, and innovation initiatives that enhance customer experiences and deliver measurable business value. Working across product, technology, design, and business teams, you will lead the development of transformational digital solutions, influence strategic decisions, and help accelerate the organization's digital transformation journey. This is a unique opportunity to make a broad enterprise impact, solve complex business challenges, and deliver customer-centric products in a fast-paced, collaborative environment while advancing the future of digital banking.

In this role, you will:

• Lead the development and execution of complex digital product strategies, business plans, and initiatives that drive enterprise-wide impact.
• Define and execute the product vision, roadmap, and delivery strategy for key digital experiences within Wells Fargo Vantage.
• Serve as a key contributor to large-scale planning efforts, ensuring alignment with business objectives and customer needs.
• Analyze and evaluate complex digital strategies, product capabilities, and customer experiences to identify opportunities for innovation and growth.
• Influence product and digital strategy through data-driven insights, market trends, customer feedback, and business priorities.
• Make informed product decisions while balancing business objectives, customer experience, risk management, compliance, and operational requirements.
• Lead cross-functional teams across product, technology, design, and business functions to deliver high-quality digital solutions.
• Drive Agile product delivery and execution across the entire product development lifecycle.
• Partner with stakeholders across the organization to resolve challenges, manage dependencies, and achieve strategic goals.
• Facilitate technology feasibility discussions and collaborate with engineering teams to develop scalable and sustainable solutions.
• Leverage data, analytics, and reporting tools to identify opportunities, define business requirements, and measure product success.
• Mentor team members and provide leadership in product management best practices, innovation, and execution excellence.
• Champion customer-centric design principles, including UX/UI, information architecture, design thinking, and service design methodologies.
• Foster a culture of collaboration, accountability, and continuous improvement in a fast-paced digital environment.

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 5+ years of experience in financial services, preferably within commercial, corporate, or core banking.
• 4+ years of Agile product management experience.
• 2+ years of Customer Identity and Access Management (CIAM) experience.

Desired Qualifications:

• Ability to build strong partnerships and collaborate effectively across business and functional teams.
• Proven success delivering results within a matrixed organization through cross-functional stakeholder engagement.
• Ability to manage multiple priorities and execute effectively in a fast-paced, high-demand environment.
• Proven experience managing digital products from strategy through execution and delivery.
• Experience working in Agile environments and leading cross-functional product initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal, written, and interpersonal communication skills.
• Strong understanding of digital transformation, product strategy, information architecture, software development, and service design methodologies.
• Experience influencing business decisions through collaboration with technology teams and key stakeholders.
• Technical acumen with the ability to lead technology discussions and understand API integrations, request/response structures, and platform capabilities.
• Deep knowledge of product management principles and Agile software delivery practices.
• Experience delivering global product initiatives through cross-functional team engagement.
• Familiarity with UX/UI design, digital platforms, customer journeys, and prototyping tools.
• Experience using data and analytics tools such as Tableau, Excel, and MS Office to support product decisions and business requirements.
• Expertise in one or more of the following areas: APIs Platform Architecture CIAM Platform Strategy
• Strong commercial or corporate banking domain expertise preferred.

Job Expectations:

• Demonstrate a proactive, solution-oriented, and "can-do" mindset.
• Create clarity, structure, and direction within complex and evolving environments.
• Collaborate effectively with diverse stakeholders across business and technology functions.
• Exhibit strong communication, influencing, and problem-solving skills.
• Thrive in a rapidly changing and highly dynamic banking environment.
• Maintain a high level of ownership, accountability, and attention to detail.
• Drive innovation while balancing customer needs, business objectives, and regulatory requirements.
• Be adaptable, pragmatic, and focused on delivering measurable business outcomes.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.