Senior Systems Operations Engineer - Infrastructure Capacity

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer - Infrastructure Capacity...

In this role, you will:

• Develop and execute comprehensive capacity governance strategies aligned with business objectives and Wells Fargo Technology service delivery goals.
• Implement and optimize capacity monitoring tools and technologies
• Execute Suite of Controls within Capacity Governance: OMARS and Capacity Reporting and perform BAU Control Activities
• Save in restricted repository Control Output: including reports, communications, escalations, etc.,
• Administer the Capacity Portal and ensure the monthly submission of OMARS as well as Capacity Utilization Metrics
• Support Capacity Governance Team Lead in capacity onboarding activities as well engagement of Product Engineering Teams for onboarding into Capacity Governance
• Collaborate with cross-functional teams across various geographies to align capacity initiatives with business requirements and technical capabilities
• Define and maintain component-level server metrics for capacity management reporting and analysis. Identify opportunities to improve reporting infrastructure
• Communicate technical concepts and capacity governance insights effectively to executive leadership, stakeholders and technical teams
• Monitor and analyze infrastructure performance metrics to identify trends, anomalies and areas for improvement
• Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
• Provide compliance risk and regulatory subject matter expertise for a defined set of moderate risk compliance program elements
• Recommend opportunities for process improvement and risk control development
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients’ needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Foster a culture of knowledge sharing, continuous learning and innovation within the capacity management team and across the organization.

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Risk Management or Business Controls experience
• 4+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting.
• 4+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
• 4+ years of technical knowledge and experience with IT Operating Systems, Storage Devices, Databases and Network
• 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, AppDynamics, Google logging, Elasticsearch, Splunk, Github, Big Panda and Service Now

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences
• 4+ years of experience in process automation, data engineering, Software engineering, and building automation pipelines
• Recent and demonstrated ability to influence management on technical or business solutions
• Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
• Experience in facilitating analysis of current systems and problem identification and resolution
• Experience with configuring and supporting application capacity and performance modeling for server/serverless assets and network devices in advanced capacity governance and observability tools
• Understanding of Agile practices and ability to work with Agile teams to define and track user stories
• Proven ability to understand and communicate effectively about technical, complex compliance standards and policies
• Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization
• Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure.

Job Expectations:

• Ability to work on-site at approved location / hybrid
• Relocation assistance is not available for this position
• This Position is not eligible for Visa sponsorship.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.