Technology Operations Associate

About this Role

We are seeking a Technology Operations Associate to deliver exceptional technology support and help maintain operational stability across the organization. This role serves as a frontline technical resource responsible for resolving technology issues, supporting business-critical applications, and ensuring a high-quality customer experience through effective troubleshooting, incident ownership, and operational excellence.

In this Role, You Will:

• Serve as the first point of contact for technology support via phone, chat, and ticketing systems
• Deliver exceptional customer service with empathy, professionalism, and a sense of urgency
• Troubleshoot Windows, Microsoft 365, mobile devices, VDI, Cloud PC, VPN, MFA, Active Directory, and remote access technologies
• Support business-critical applications, user access, and account-related requests
• Analyze incidents, identify root causes, and drive timely resolution
• Take ownership of incidents from initial contact through resolution or escalation
• Document incidents, troubleshooting steps, and resolutions in ServiceNow
• Escalate complex issues while ensuring effective communication and follow-up
• Monitor and respond to operational issues, service disruptions, and technology incidents
• Maintain compliance with security, risk, and access management standards
• Identify process improvement opportunities and contribute to operational excellence and service desk performance

Required Qualifications

• 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ months of Technology Operations, IT Support, Service Desk, or Technical Support
• 6+ months of experience supporting Windows operating systems, Microsoft 365 applications, and mobile devices
• 6+ months of experience with ServiceNow or similar IT Service Management (ITSM) platforms

Desired Qualifications

• 1+years of Technology Operations, Service Desk, Help Desk, or IT Support experience
• Strong customer service, communication, troubleshooting, and problem-solving skills
• Ability to work in a fast-paced environment while adhering to security, risk, compliance, and documentation standards
• Working knowledge of Active Directory, VPN, MFA, Cloud PC, Azure, remote access technologies, and user access management
• Experience supporting financial services, brokerage, wealth management, or other regulated business environments
• Experience supporting desktop, mobile, and remote access technologies
• Passion for delivering exceptional customer experiences and driving operational excellence

Job Expectations:

• This position is not eligible for visa sponsorship
• Ability to work outside normal business hours 24/7
• Standard work schedule is Monday through Friday, 7AM to 4PM ET
• Occasional flexibility may be required to support business and production needs, including periodic overtime when necessary

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.