Senior Network Engineer - NOC Operations

About this role:

Wells Fargo is seeking a Senior Network Engineer.

In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Ensure the continuous availability of all data network services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of network support experience in a production operations environment
• Strong understanding of network routing protocols, including BGP and OSPF
• Proven ability to quickly analyze, troubleshoot, and resolve data and voice network outages
• Hands-on experience with: Cisco routers, switches, and wireless devices, Cisco and Check Point firewalls, F5 load balancers
• Solid knowledge of IP subnetting, Layer 2–4 networking, and traffic flows
• Experience with VoIP, QoS, MPLS, and enterprise WAN technologies
• Strong customer service and communication skills, with the ability to work calmly under pressure
• CCNP certification (preferred)

Job Expectations:

• Troubleshoot and resolve low to mid-level network issues in a production environment.
• Participate in MIM conference calls and support associated bridge lines during incidents and events.
• Handle tickets escalated from Tier 1 Support, ensuring timely analysis and resolution.
• Work on incidents in accordance with the Integrated Operations Management Incident Process.
• Escalate trouble tickets to the next level of support when necessary, following defined escalation procedures
  Create, distribute, and maintain Net Ops communications to keep stakeholders informed.
• Open and manage change controls, including emergency break-fix change records.
• Engage and coordinate with Cisco Support teams (NOS and HTTS) for complex troubleshooting.
• Perform packet captures using Sniffer and other tools for in-depth traffic analysis.
• Support projects and initiatives as assigned by leadership.
• Dispatch vendors, manage vendor coordination, and drive vendor escalations as required.
• Provide regular status updates and incident progress reports to team leads and managers.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.