Senior Systems Operations Engineer - Technology Change Management

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer - Technology Change Management

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Excellent executive communication and stakeholder management skills
• The Senior Systems Operations Engineer is responsible for end‑to‑end ownership of technology change management, acting as the primary change approver & control executor for high & critical technology changes in the firm.
• This role ensures daily change approvals, timely stakeholder communication, effective CAB management, and prevention of change related escalations across all technology domains and lines of business.
• The ideal candidate will have a strong background in IT Service Management and remain align with emerging industry practices, advancements, and trends within IT industry, to implement technological solutions to enhance Technology Command Center & Production Management (TCCPM) productivity and competitiveness.
• Experience working with Service Now/Microsoft Teams or equivalent.
• Experience of working in organizations with large scale IT footprint.
• Experience in PowerBI, Excel and other equivalent tools.
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals.
• Physical and virtual server technology fundamentals.
• Experience working with Cloud technologies.
• Understanding of Software development methodologies such as: Agile & Kanban
• Experience in Change Management, Production Support, or IT Service Management
• Strong experience with change approvals & processes, change control execution, and ITIL frameworks
• Experience in financial services or large regulated enterprises preferred
• Proven experience leading & managing Change Advisory Board (CAB) meeting with senior management
• Strong facilitation, decision‑making, and executive communication skills
• Ability to operate effectively in a 24x7, high‑pressure environment
• Understanding of ServiceNow ITSM product Line and its Offerings

Job Expectations:

• Execute all assigned change management controls with high accuracy and completeness, ensuring evidence is sufficient, timely, and audit ready.
• Proactively identify and escalate control gaps, process weaknesses, or emerging risks that could impact compliance.
• Contribute to continuous improvement efforts by recommending process enhancements that reduce errors and rework.
• Engage stakeholders early and consistently to influence change planning, risk decisions, and control outcomes.
• Communicate change management requirements, policy intent, and expectations in a clear, practical, and actionable manner.
• Serve as a strategic advisor to technology and business teams, balancing delivery speed with risk management and control integrity.
• Actively listen to stakeholder feedback and incorporate insights into process improvements, policy clarifications, and guidance materials.
• Promote shared accountability for change outcomes while maintaining independent governance and effective challenge.
• Drive Stakeholder Engagement & Change Enablement to ensure transparency in communication around change processes & initiatives in all Systems Operations functional area
• Strengthen enterprise outcomes by building trusted, proactive partnerships with technology, business, risk, and compliance stakeholders to ensure Technology Change Management requirements are well understood, effectively adopted, and consistently executed
• Demonstrate consistent operational excellence in Technology Change Management by executing defined controls accurately and timely, reducing operational risk, and ensuring changes are managed in compliance with enterprise policy.
• Consult with Service Now engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with LOB peers, colleagues, and mid to more experienced level managers to understand concerns and provide support on issues to help them achieve their goals
• Act as an escalation point for any queries around change control execution & processes.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.