Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a skilled and reliable Senior Systems Operations Engineer (P3) to join our IT Infrastructure team. In this role, you will provide advanced operational support for enterprise Windows Server environments within a 24/7, highly regulated financial services organization.

You will be responsible for the administration, stability, and performance of moderately complex to complex systems, driving operational excellence through automation, standardization, and continuous improvement. This role requires strong technical depth in Windows Server platforms, sound judgment in incident and risk management, and the ability to work independently while collaborating across infrastructure teams.

The ideal candidate demonstrates proactive problem solving, operational ownership, and the ability to influence outcomes within defined functional area policies and procedures.

In this role, you will:

• Lead or participate in managing all installed Windows Server systems, Active Directory services, and Microsoft-based infrastructure within the Systems Operations functional area
• Provide advanced operational support for moderately complex to complex systems, ensuring stability, performance, and adherence to enterprise standards
• Drive increased system efficiencies and reduce manual intervention through PowerShell automation and operational process improvements
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of availability and reliability
• Independently resolve moderately complex technical issues while escalating more complex risks appropriately
• Work with vendors and other technical personnel for problem resolution and root cause analysis
• Lead or contribute to technical deliverables within team objectives, applying understanding of process controls, standards, and risk management practices
• Collaborate across infrastructure teams (network, storage, cloud, security) to resolve issues and improve service delivery
• Participate in incident, problem, and change management processes, ensuring compliance with enterprise operational and risk standards

Required Qualifications:

• 4+ years of Systems Engineering, Technology Infrastructure, or equivalent demonstrated through experience, training, military experience, or education
• 2+ years experience working in highly regulated Financial Technology environments with strong risk and control awareness
• 4+ years experience administering Windows Server environments (2016/2019/2022) in enterprise settings

Desired Qualifications:

• Strong documentation, communication, and customer service skills
• Experience supporting moderately complex to complex production environments with high availability requirements
• Strong experience with PowerShell scripting and task automation
• Proven ability to collaborate with cross-functional teams (network, storage, application teams)
• Ability to troubleshoot system issues end-to-end, including OS, infrastructure, and application dependencies
• Advanced PowerShell scripting and automation framework development
• Experience with high availability and resiliency technologies (Failover Clustering, load balancing)
• Experience with enterprise patching and configuration management tools (WSUS, MECM/SCCM)
• Knowledge of identity and access management (Active Directory, Azure AD, LDAP integration, RBAC)
• Experience with file systems and enterprise storage solutions (NTFS, ReFS, DFS, SAN/NAS)
• Understanding of networking fundamentals (TCP/IP, DNS, routing, firewall configurations)
• Experience with monitoring tools (SCOM, Azure Monitor, or equivalent)
• Ticketing and workflow management experience (ServiceNow, Jira)
• Experience creating Power BI dashboards and operational reporting
• Exposure to Azure infrastructure and hybrid cloud environments

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position is hybrid and must be located at one of the posted locations
• This position work schedule would include Tuesday thru Saturday or Sunday thru Thursday
• System Administration: Support and maintain enterprise Windows Server and Active Directory environments
• Incident Response and Troubleshooting: Provide timely resolution of incidents with focus on minimizing business impact
• Automation and Scripting: Develop and maintain PowerShell automation to improve operational efficiency
• Monitoring and Reporting: Proactively monitor systems and contribute to operational reporting and dashboards
• Security and Compliance: Adhere to enterprise security standards, patching, and audit requirements

• Backup and Recovery: Support enterprise backup solutions and disaster recovery processes

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.