Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Power BI Analytics & Dashboard Development

• Design, develop, and maintain enterprise Power BI dashboards supporting:
  • Reliability Framework Analytics
  • RF Backlog Management
  • Stability Reporting
  • Executive and Operational  (Zero Touch Production) Scorecards
• Develop reusable semantic models, DAX measures, and KPIs.
• Build drill-through and hierarchical reporting capabilities.
• Optimize Power BI datasets and report performance.
• Support dashboard modernization and reporting portfolio rationalization initiatives.

SQL & Data Engineering

• Develop and maintain SQL-based reporting solutions and data models.
• Design complex SQL queries, views, stored procedures, and reporting datasets.
• Support data transformation and aggregation requirements.
• Ensure data quality, integrity, and reconciliation across source systems.
• Create scalable reporting architecture supporting enterprise reporting needs.

SSIS Development & Data Integration

• Design and support SSIS ETL solutions.
• Build automated ingestion pipelines for:
  • ServiceNow
  • ARIO
  • JIRA
  • Operational Data Lake sources
• Perform data mapping, transformation, validation, and scheduling.
• Support migration and modernization of legacy reporting solutions.

ServiceNow Reporting & Integration

• Partner with ServiceNow teams to:
  • Develop automated reporting solutions
  • Integrate ServiceNow operational data into reporting platforms
  • Support reliability, incident, change, problem, and CSI reporting
• Build APIs and automated feeds between ServiceNow and reporting environments.
• Support automation initiatives leveraging Power Automate and ServiceNow workflows.

Reporting Automation & AI Enablement

• Develop automated reporting and notification capabilities.
• Support Power Automate-based workflows.
• Participate in AI-driven reporting and analytics initiatives.
• Assist with implementation of automated insight generation and trend analysis solutions.
• Support integration of AI-generated insights into operational workflows.

Stakeholder Engagement

• Gather requirements from:
  • PAM Process Owners
  • Engineering Teams
  • Platform Support Teams
  • Reliability Framework SMEs
  • Senior Leadership
• Translate business requirements into technical designs.
• Produce technical documentation, data lineage diagrams, and dashboard specifications.

Operational Support

• Support monthly reporting production cycles.
• Manage dashboard releases, enhancements, and defect resolution.
• Perform data validation and reconciliation activities.
• Ensure compliance with governance and reporting standards.

Job Expectations:

• 4+ years of experience in reporting, analytics, business intelligence, or data engineering.
• 3+ years of Power BI development experience.
• 3+ years of SQL development experience.
• Experience supporting IT Service Management (ITSM) reporting environments.
• Experience working with large operational datasets.

Technical Skills

Power BI

• Data Modeling
• DAX
• Power Query
• Dataflows
• Incremental Refresh
• Semantic Models
• Dashboard Optimization

SQL

• Advanced SQL development
• Views
• Query Optimization
• Data Warehousing Concepts

SSIS

• ETL Package Development
• Data Transformation
• Scheduling & Automation
• Error Handling & Logging

ServiceNow

• ServiceNow Reporting
• Incident / Problem / Change Data Models
• ServiceNow Data Extracts and Integrations

Additional Preferred Skills

• Power Automate
• Python
• Azure Data Services
• Data Lake Concepts
• JIRA
• AI / Prompt Engineering
• ITIL Foundations

Desired Functional Knowledge

• Incident Management
• Problem Management
• Change Management
• Reliability Engineering
• Service Level Management
• Continual Service Improvement (CSI)
• Executive Reporting & KPI Scorecards

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.