About this role:
Wells Fargo is seeking a Senior Technology Business Systems Consultant. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
- Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
- Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
- Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
- Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
- Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
- Coordinate communication and information flow between business and technology teams
Required Qualifications:
- 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
4+ years of client service experience working with high-value customers and/or large organizations.
Executive-grade verbal and written communication skills, with the ability to translate complex technical issues into clear, decision-ready updates such as incident communications, RCA summaries, stakeholder briefs, release updates, and governance-ready materials.
3+ years of experience troubleshooting complex API ecosystems, including REST APIs, JSON, Swagger/OpenAPI, request/response analysis, latency and error pattern review, and end-to-end failure investigation.
Strong understanding of API concepts, including complete call flows, business logic, application behavior, upstream/downstream dependencies, infrastructure touchpoints, monitoring signals, customer impact, and operational risk.
3+ years of observability and monitoring experience, with Splunk strongly preferred. Experience should include building dashboards, writing queries, alert tuning, noise reduction, and correlating logs, metrics, traces, and events.
Exposure to monitoring or observability tools such as ThousandEyes, Dynatrace, AppDynamics, ELK/Elastic, Grafana, or Prometheus is a plus.
Good SQL skills, including joins, aggregations, troubleshooting queries, data validation, anomaly identification, and supporting production investigations.
Experience working in Agile/Scrum environments for 1+ year, including collaboration with squads, participation in ceremonies as needed, and issue analysis or resolution without disrupting sprint commitments.
Strong analytical problem-solving skills, including hypothesis-driven triage, root-cause analysis, pattern detection, and data-backed decision-making tied to customer and business outcomes.
Intermediate GenAI capability with evidence of building or contributing to 1–2 AI-enabled automations, POCs, or operational improvement initiatives that improved outcomes such as reduced manual effort, improved MTTR, fewer false positives, or faster investigation/documentation.
Familiarity with agentic or workflow-based AI concepts, including goal-oriented automation, orchestration, tool-calling patterns, or comparable agentic tooling.
Experience using LLM tools such as NotebookLM or equivalent tools for grounded summaries, briefing documents, FAQs, investigation notes, or knowledge artifacts with citations.
Job Expectations:
Provide senior-level L2 support for complex API issues, including end-to-end troubleshooting across business logic, application behavior, infrastructure dependencies, monitoring signals, upstream/downstream systems, and customer impact.
Understand complete API call flows and use that understanding to analyze failures, interpret error/latency patterns, validate dependencies, and recommend evidence-based remediation or containment actions.
Work closely with US Product Owners, US L2 teams, engineering, SRE, platform, governance, and support teams to understand upcoming releases, critical API changes, defects, known issues, and operational impact.
Track critical API changes and communicate release impacts, support readiness needs, known issues, monitoring updates, escalation paths, and process changes to internal teams.
Demonstrate a strong product mindset by thinking of APIs as business-critical products and considering reliability, supportability, monitoring, documentation, customer experience, operational readiness, and continuous improvement.
Perform strong impact analysis by mapping upstream/downstream dependencies, assessing customer and business impact, identifying containment options, and recommending evidence-based remediation actions.
Prepare clear and structured communications for incidents, RCA outcomes, release impacts, stakeholder updates, governance discussions, and team readiness.
Influence outcomes in a matrixed environment across Product Owners, engineering, SRE, platform, governance, support, and business stakeholder teams.
Identify recurring production issues and drive durable improvements through automation, monitoring enhancements, alert tuning, improved runbooks, better documentation, and process improvements.
Maintain strong operational discipline through accurate documentation, repeatable processes, measurable reliability improvements, prioritization, execution, and follow-through under pressure.
Drive important communication to the team related to release changes, critical defects, production issues, operational risks, process updates, and support readiness expectations.
Posting End Date:
6 Aug 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
